Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

ABOUT OUR AGENCY:
I opened my first State Farm agency in 2010, expanded to a second location in 2021, and currently lead a team of 10. My State Farm journey began in 2002, when I started as a team member for another agent just days after graduating from college. I've been married for 19 years, and we have a blended family of four children and twin granddaughters!

Giving back to our community is important to me. I serve on the Orange Chamber Board and Rotary Board, stay involved with the Salvation Army, and enjoy supporting local initiatives whenever possible.

Our agency offers PTO and a retirement plan. We also emphasize ongoing coaching, professional growth, and building meaningful customer relationships.

Our office is friendly, hardworking, and focused on providing exceptional service. We take the time to understand each customer's unique needs rather than offering one-size-fits-all solutions. I'm looking for someone who is positive, coachable, team-oriented, and motivated to succeed.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Heather Montagne - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.