Call Center Representative

Job Description

Job Description

Customer Service / Call Center Representative

Location: Whiteville, NC 28472 | On-Site

COMPENSATION & SCHEDULE

$15/hour; increases to $22/hour upon permanent hire

Schedule:

• Shifts vary between 7AM – 9PM with two days off weekly

• Up to 2 Saturdays/month and 1 Sunday/quarter required

• Mandatory overtime at month-end

• Temporary-to-Hire, W2

• Start Date: September 2026

• Job ID#: 156744

MINIMUM QUALIFICATIONS
• 2+ years of Customer Service experience
• 2+ years of Call Center experience
• Strong communication, decision-making, and time management skills
• Proficiency in Microsoft Office applications
• Ability to collaborate effectively within a team environment

PREFERRED SKILLS
• Experience in debt recovery or financial services
• Knowledge of Fair Debt Collection Practices Act (FDCPA) and compliance protocols

ROLE IMPACT
This position plays a key role in supporting the client’s financial stability by facilitating the timely and professional recovery of delinquent accounts. The role directly impacts revenue goals by meeting or exceeding collection performance metrics, maintaining full compliance with industry regulations, and delivering a customer-focused approach to resolving overdue balances.

KEY RESPONSIBILITIES
• Contact customers to collect delinquent accounts using standardized call procedures
• Meet or exceed performance metrics for call volume, contact rate, and promises kept
• Negotiate repayment arrangements aligned with customers’ financial capacity and willingness to pay
• Accurately document all calls, agreements, and follow-up actions in the designated system
• Escalate unresolved or high-risk accounts to management when necessary

CORE TOOLS & SYSTEMS
• Microsoft Word, Excel, Outlook
• Collections platforms and CRM systems

LEGAL NOTICE
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