Implementation Manager

Job Description

Job Description

Position Overview:

The Implementation Manager will play a vital role in leading the definition, development and deployment of Kuder, Inc. products and services. This position will be responsible for overseeing the client’s onboarding experience by working in a team environment and guiding the various internal functions with several communication points to the client.

Essential Job Functions:

• Manage multiple projects to ensure successful, high-quality service levels during client implementation.
• Establish a strong rapport with clients and team members through effective organizational skills, excellent inter-personal and communication skills, and an excellent attitude towards work. Lead end to end project management responsibilities as new clients are implemented.
• Define timelines, tasks and critical path issues to assure seamless and successful client implementation.
• Maintain on-going and frequent communication with client and various stakeholders with the ability to have difficult conversations.
• Manage the implementation to ensure milestones/metrics are met and client satisfaction is achieved.
• Consults with business partners and clients to clarify and define complex project requirements, budgets, and business cases, including statements of work.
• Develop detailed project plans, including comprehensive task list and realistic timelines.
• Create and maintain comprehensive project documentation.
• Collaborate with appropriate subject matter experts to design solutions that meet the requirements of the project.

• Prioritize project tasks and milestones to effectively meet the needs of the client and the business.
• Investigate emerging and relevant technologies based on the technology direction and/or the business direction.
• Other duties as assigned.

Requirements:

• Bachelor’s degree required.
• 5-7 years of experience in client services and or account management.
• 3-5 years of experience in project management, preferably with both domestic and international projects.
• Solid technical background w/ knowledge and previous experience with IT project management and/or web development projects preferred.
• Knowledge of PMI methodology and Agile methods.

Skills and Abilities:

• Excellent written and verbal communication skills – ability to partner and interact with client executives, technical subject matter experts, and internal colleagues.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint), webinar tools, Internet-based systems and programs, Microsoft Project and/or other similar project planning tools.
• Excellent organizational skills and a proven customer service orientation.
• Detail oriented, organized, and have the ability to multi-task.
• Ability to manage multiple projects simultaneously with a high degree of competency.
• Ability to effectively communicate with all levels of client personnel.
• Proven record of execution to time and budget.

Professional:

Ability to follow Kuder’s culture and values:

• Attitude is Everything – We believe we have more potential to accomplish goals, develop resiliency, and make improvements when we choose to lead with a positive attitude.
• Create Partnerships – We create genuine, flexible, and long-term partnerships that cultivate collaboration and support for achieving common goals.
• Deliver Success – We drive results and reach our goals with passion, urgency, and a commitment to excellence. We are accountable and encouraging as we collectively celebrate our victories and turn setbacks into progress.
• Foster Innovation – We promote innovation and welcome ideas. We are curious, we listen, and we take action to elevate and improve how we deliver reliable solutions.
• Thrive Together – We invest in an authentic environment where our team is motivated, supported, and successful. We respect all voices and experiences as we work together for meaningful growth.