Customer Service Associate

Job Description Customer Sales Representative / Sales Representative | $60–90K | Palo Alto (On-site) Support existing customers, manage orders/quotes, and help grow new business in a highly technical manufacturing environment. Ideal for candidates with 3+ years in customer service, inside sales, or sales support who enjoy building relationships and solving customer problems. Shaping the future through innovation and discovery! With a history spanning more than seven decades, Microwave Power Products have impacted people’s lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, aid in the treatment of cancer, assist in diagnosing medical conditions, support and protect soldiers, sailors, and pilots, empower scientific discoveries and space exploration, help ensure the safety of imported foods and materials, and much more. Microwave Power Products, Inc. is headquartered in Palo Alto, California and is a global manufacturer of electronic components and subsystems. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets. YOUR DAY-TO-DAY (Role Summary): As a dynamic and customer-focused Customer Sales Representative, you'll support our existing clients while actively developing new business opportunities. This position combines the relationship‑building and service orientation of a Customer Service Representative with the drive and initiative of an Outside Sales Representative. You will serve as the main point of contact for current customers—ensuring their needs are met with speed and professionalism—while also engaging in proactive outreach to generate leads and grow our customer base. The ideal candidate will be a natural communicator with strong problem‑solving abilities and a passion for delivering exceptional service. YOU WILL BE ACCOUNTABLE FOR (Responsibilities): Customer Relationship Management Serve as the primary liaison for existing customer accounts, maintaining regular communication via phone, email, or in‑person meetings. Handle inquiries and resolve issues with professionalism, empathy, and urgency. Process sales orders, returns, credits, and support logistics for timely delivery and accurate fulfillment. Review terms and conditions of customer orders, including pricing, quality clauses, and delivery timelines. Manage and track customer shipments, order statuses, and follow‑ups using ERP and CRM systems. Collect customer feedback and collaborate with internal teams (Engineering, Production, Accounting) to enhance the customer experience. Outside Sales & Business Development Prepare and present customer quotations and proposals using established pricing guidelines. Identify and qualify sales leads and follow up on outstanding quotations to close deals. Attend industry events or conduct onsite client meetings to promote company products and services. Meet or exceed sales targets and contribute to growth of the customer base. Maintain accurate and up‑to‑date customer records, reports, and documentation. Work closely with Engineering, Quality, and Operations to ensure alignment on customer requirements and expectations. Register and manage customer portals for order entry, RFQs, and updates. Collaborate with Accounting on past‑due collections and prepare Pro Forma invoices. YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE THESE PREFERRED QUALIFICATIONS Bachelor’s degree in Business Administration, Engineering, or a related field 3+ years experience in customer service, inside/outside sales, or sales support (aerospace or technical industry, is a plus) Strong communication, relationship‑building, and active listening skills Proven ability to manage customer relationships and achieve sales targets Experience with CRM and ERP systems (e.g., JD Edwards, Salesforce preferred) Highly organized, self‑motivated, and detail‑oriented Proficient in Microsoft Office Suite Ability to prioritize, multitask, and work in a fast‑paced environment Track record of exceeding quotas and customer satisfaction KPIs Confident in both inbound support and outbound sales outreach Comfortable interfacing with cross‑functional teams and technical customers WHAT WE OFFER Salary Range - $60,000 to 90,000 (Annual) Comprehensive medical, dental, and vision coverage Generous 401(k) match Commuter benefits within Stanford Research Park Complimentary EV charging Paid time off and holidays OUR WORKPLACE COMMITMENT We value the unique and diverse skills, qualities, and backgrounds that each employee brings to MPP, and we respect each employee as an integral member of our growing team. MPP is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us. MPP is proud to be an Equal Opportunity and Affidavit Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics. WHY JOIN US Drive high‑impact business decisions that influence performance and shape future growth. Gain hands‑on experience interpreting key financial statements and how data drives both day‑to‑day operations and long‑term strategy. Be part of a team that values building relationships, cross‑collaboration, and customer excellence. Opportunity to grow in a company that supports career advancement throughout the global footprint. Competitive compensation, full benefits, and a rewarding work environment. Schedule Full-time Requisition Number 26-215 This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation. #J-18808-Ljbffr