Front Desk

Job Description

Job Description

Front Desk Team Member / Director of First Impressions (D.O.F.I.)

HealthCARE Express is looking for a friendly, dependable, and organized team member to join our clinic as a Director of First Impressions, or D.O.F.I. This is our front desk role, but it is much more than simply checking patients in. Our D.O.F.I. team helps set the tone for each patient's visit while keeping important front office processes moving throughout the day.

If you enjoy working with people, can juggle multiple priorities, and are comfortable in a busy environment, this may be a great fit.

What You'll Be Doing

In this role, you will help support both our patients and the day-to-day operations of the clinic. Duties may include:

• Welcoming patients and assisting with the check-in process
• Confirming patient demographics and insurance information
• Answering incoming calls professionally and promptly
• Scanning, organizing, and accurately maintaining patient documentation
• Collecting payments and maintaining patient account records
• Making sure clinic forms remain stocked and organized
• Responding to patient questions and concerns in a professional manner
• Maintaining patient privacy and following HIPAA requirements
• Communicating and working closely with providers and other team members
• Participating in cross-training and stepping in where support is needed throughout the clinic

Because healthcare can be unpredictable, this position may occasionally require assisting with tasks outside the usual scope of front desk duties to help support clinic operations and patient care.

Pay and Schedule

• Pay: $15.00 per hour
• Shifts: 12-hour shifts from 8:00 AM to 8:00 PM
• Rotating Saturdays: 8:00 AM to 4:00 PM
• Full-time: 30 or more hours per week

Benefits

HealthCARE Express offers a comprehensive benefits package, including:

Health Insurance, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, Accident Insurance, Critical Illness coverage, Benefit Time Off, and Bereavement Leave.

Who We're Looking For

We are looking for someone with strong communication and customer service skills who can stay organized, pay attention to details, and manage multiple responsibilities in a fast-paced clinical setting. Basic computer skills are important, and previous familiarity with medical office operations is helpful.

Why HealthCARE Express?

We believe work can be professional without feeling stiff. HealthCARE Express is committed to developing team members, encouraging growth, and creating a workplace people genuinely enjoy being part of. Our culture includes monthly themed dress-up days, team-focused events, and a fun atmosphere while keeping excellent patient care at the center of what we do.

About HealthCARE Express

HealthCARE Express proudly operates 15 urgent care clinics, along with a specialty clinic and medical billing department, serving communities across Texas, Arkansas, Oklahoma, and Louisiana.

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