Customer Service Representative

Job Description At Raza Insurance Agency LLC, we believe that insurance is about more than just paperwork; it is about providing peace of mind to our neighbors right here in Wayne, Michigan. We are looking for a dedicated Customer Service Representative to join our local office and become the friendly face our clients rely on during their most important moments. When you walk through our doors, you will find a collaborative team that genuinely supports one another and values the unique contribution each person brings to the table. You are not just filling a role here; you are building trust with the families and businesses that make our community thrive. We take the time to listen, learn, and grow together, ensuring that every person who calls or visits leaves feeling heard and protected. If you enjoy helping people, have a natural talent for making others feel welcome, and take pride in doing work that makes a real difference in people's lives, we would love to welcome you to our team. Benefits Paid Time Off (PTO) Career Growth Opportunities Mon-Fri Schedule Responsibilities Serve as the main point of contact for our clients, answering their questions about policies with care and clarity. Process routine policy changes and endorsements to ensure our clients have the protection they need. Assist with billing inquiries and payment processing to keep accounts in good standing. Document client interactions accurately within our system to ensure we are always providing consistent service. Collaborate with our sales team to ensure existing clients are fully aware of any gaps in their current coverage. Maintain an organized and welcoming office environment for walk-in visitors. Requirements Active Property and Casualty insurance license in Michigan. High school diploma or equivalent. Solid understanding of insurance policy structures and coverage types. Excellent ability to explain complex information in simple, clear terms. Experience using agency management software or similar customer databases. Patient and empathetic approach to problem-solving. Strong attention to detail when managing documentation and client files. #J-18808-Ljbffr Raza Insurance Agency