Patient Services Coordinator

Patient Services CoordinatorSynergenX, Low T Center & HerKare specialize in hormone replacement, weight management, and targeted wellness services. We're looking for a friendly, organized, and motivated Patient Services Coordinator to help create an exceptional patient experience. Whether you're starting or growing your healthcare career, this is an opportunity to develop your skills and work alongside a supportive, patient-focused team.About the RoleYou'll be a welcoming first point of contact for patients while supporting front-office operations and assigned clinical duties under the direction of licensed providers. This role combines customer service, administrative responsibilities, and clinical support to keep daily clinic operations running smoothly. The ideal candidate is compassionate, detail-oriented, and comfortable multitasking in a fast-paced environment.Key ResponsibilitiesGreet patients warmly, complete check-in, and coordinate appointments.Explain insurance benefits, coverage, and out-of-pocket costs clearly and compassionately.Collect and process patient payments accurately.Maintain accurate patient and insurance information in the EHR.Answer calls, manage messages, and respond to emails, texts, and faxes.Complete daily cash reconciliation, End-of-Day records, and bank deposits as assigned.Provide administrative support and help maintain efficient clinic flow.Keep the front desk and waiting area clean, organized, and welcoming.Assist with patient rooming and assigned clinical duties under provider direction, consistent with training and applicable requirements.Assist with inventory and keep clinic supplies, snacks, and supplements stocked.Attend required team meetings and training.Maintain patient confidentiality and follow HIPAA, safety standards, and clinic policies.QualificationsHigh school diploma or GED required.Previous medical office, medical assisting, or healthcare experience preferred.Excellent customer service, communication, and interpersonal skills.Comfort discussing insurance, billing, and payment questions.Basic computer skills; familiarity with EHR systems and Microsoft Office preferred.Strong organizational skills and attention to detail.Ability to multitask and prioritize in a busy clinic.Successful completion of a criminal background check.Clinic Operating HoursMonday: 8:00 AM–5:00 PMTuesday: 8:00 AM–7:00 PMWednesday: 8:00 AM–1:00 PMThursday: 7:00 AM–5:00 PMFriday: 8:00 AM–5:00 PMSaturday: 8:00 AM–12:00 PMSaturday Availability: Must be available to work 3-4 Saturdays per month.Employees are expected to arrive 15 minutes before their scheduled shift and record all time worked.Why You'll Love Working With Us$20 HourlyTwo weeks of paid training.Paid Time Off with increased accrual over timeScrubs providedMajor medical, dental, and vision insuranceShort-term and long-term disability coverage401(k) with excellent employer matchCareer growth opportunities.Supportive, patient-focused team environment.Work Environment and Physical RequirementsOnsite clinical setting with direct patient interaction.Ability to sit, stand, and move throughout the clinic.Ability to lift up to 25 pounds and perform fine motor tasks, with reasonable accommodation as applicable.Equal Opportunity EmployerWe provide equal employment opportunities to all applicants and team members and do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. Reasonable accommodations are available upon request.AI Note-Taking DisclosureWe may use an AI-assisted tool during this interview for note-taking and documentation purposes. AI is not used to make hiring decisions or independently evaluate or select candidates. All employment decisions are made by members of our hiring team based on the candidate's qualifications, experience, and overall fit for the position.Ready to Join Us?If you're passionate about helping people, enjoy working with a team, and want to build a career in healthcare, we'd love to hear from you!Please do not contact our HR Department or the clinic for application status updates.