Shift Leader

Shift Leader The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered, and restaurant profitability is maintained. The Shift Leader is responsible for the management of operations, including the execution of all Company policies, procedures, programs and systems, and ensures compliance with all federal, state and local laws and ethical business practices. Duties and Responsibilities Adheres to guidelines, techniques and expectations for each station including dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparation procedures and maintains established product holding times. Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of customers, minimizes complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in the TM handbook, including image (including car topper for delivery drivers), attendance, safety and security. Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others, and is flexible and adaptable to change. Ensures adequate shift coverage for the restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance standards such as MCE readiness, food/labor costs, restaurant cleanliness, etc., following all shift‑management policies. Contributes to profit goals by ensuring they stay within company guidelines and target goals, accurately utilizing the FOCUS System. Executes cash management duties. Assists in managing adequate inventory levels using company systems and guidelines to minimize loss. Education, Experience & Certifications High School diploma or GED preferred. Serv‑Safe/Local or State Food Service Certification preferred. Previous restaurant shift‑lead experience preferred. Successful and stable employment history. Must be 18 years of age or older. Must be able to work long hours (32+ hours generally required), including nights, weekends and emergencies. Ability to successfully perform the job duties of all positions in the restaurant. Functional Skills Planning & Prioritization Communicates Effectively Process Improvement Core Competencies Customer Centric – Leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence. Results Driven – Focus on measurable outcomes, remaining optimistic, tenacious, and persistent even in the face of challenges. Continuous Improvement – Champion better through strategic risk‑taking, experimentation, and challenging the status quo. Bias for Action – Courageously lead, drive toward decisions, maintain agility to meet the demands of a dynamic industry. Winning Together – Collaborate and contribute across functions to unlock full potential. Equal Employment Opportunity Papa Johns is an equal opportunity employer. Papa Johns is a federal contractor that participates in the E‑Verify program to confirm employment eligibility for each new team member and complies with all Right to Work requirements. Official E‑Verify and Right to Work notices are available for applicants to review in both English and Spanish. #J-18808-Ljbffr Papa John's USA, Inc.