Customer Service Representative

Job Description

Job Description

Position Overview

This is not a typical customer service job.

As a CSR, you are the central hub connecting customers, production, and logistics—ensuring perishable products move quickly, accurately, and without disruption. Your ability to process orders with precision, communicate clearly under pressure, and coordinate moving parts in real time directly impacts customer satisfaction and operational success.

If you thrive in a high-speed, detail-critical environment, this role is for you.

Essential Functions

Order Execution & Accuracy (Mission-Critical)

·      Process and enter customer orders quickly and with near-zero error tolerance.

·      Verify product availability, pack specifications, and shipping instructions before release.

·      Manage tight timelines—ensuring all orders are processed within 24 hours or faster.

·      Proactively identify and resolve discrepancies before they impact fulfillment.

Logistics Coordination (Time-Sensitive Execution)

·      Work directly with carriers, brokers, and dispatchers to keep shipments on track.

·      Anticipate delays and make real-time adjustments to protect delivery commitments.

Customer Communication (High Accountability)

·      Serve as the primary point of contact for key customers.

·      Provide fast, accurate updates on orders, inventory, and delivery timelines.

·      Handle issues, complaints, or quality concerns with ownership and urgency.

·      Build trust through consistent, professional, and solution-oriented communication.

Cross-Functional Coordination (Operational Alignment)

·      Work closely with sales, production, warehouse, and QA teams daily.

·      Align order schedules with packing capacity and inventory constraints.

·      Resolve issues quickly to prevent bottlenecks in fulfillment.

·      Maintain accurate data for traceability, audits, and reporting.

What Makes You a Strong Fit

Core Skills (Non-Negotiable)

·      High attention to detail — errors are costly in this role.

·      Speed + accuracy — ability to process high volumes without sacrificing quality.

·      Strong communication skills — clear, concise, and professional

·      Problem-solving mindset — you act quickly and take ownership.

·      Multitasking ability — juggle priorities in a fast-moving environment

·      Sense of urgency — timing is critical with perishable products.

Qualifications

·       Requires High School diploma or GED equivalent.

·       Requires 1–3 years in customer service, order entry, data entry, logistics coordination, or administrative roles Preferred experience in agricultural or food manufacturing industry. 

• Proficiency with ERP or order management systems.

Bonus Strengths

·       Knowledge of freight operations (LTL, FTL, refrigerated shipping)

·       Experience in supply chain or time-sensitive environments

·       Availability for extended hours during peak season

Physical Demands & Working Conditions

·      Prolonged periods of sitting at a desk and working on a computer. 

·      Must be able to lift up to 15 lbs. occasionally (e.g., paperwork, light files....)

·      Fast-paced, high-volume production setting

·       Combination of desk work and coordination across teams

·       Exposure to warehouse/packing conditions including temperature fluctuations and noise