Guest Relations Associate

Job Summary This role will provide dedicated Emergency Department coverage and is scheduled for 16 hours per pay period on the evening shift, with hours of 5:00 PM–9:00 PM or 7:00 PM–11:00 PM, based on department needs. The Safety Associate is one of the first points of contact for patients, visitors and employees for MVHS campuses. A Safety Associate's role is to greet and screen everyone coming into the organization and guide and provide concierge services for patients and visitors. Under the direction of the Safety Associate Coordinator and the department director, the ideal candidate will use exceptional customer service and communication skills in all interactions, think strategically and use sound judgment to make decisions independently, and resolve difficult and sensitive issues with diplomacy and tact. Must be able to work quickly in a complex and often busy environment. Core Job Responsibilities Escort or transport patients and visitors, sometimes by wheelchair, to all levels of care areas and departments. Resolve difficult and sensitive issues and complaints. Participate in policy and process improvements based on observations and experiences Greet patients and visitors Create visitor and vendor badges Direct patients and visitors to appointment and room locations Provide concierge services to patients, assisting with logistical questions Obtain, record, organize and communicate information with patients and visitors quickly and accurately. Comply with all MVHS safety and risk management policies and procedures. Perform related duties as assigned. Education/Experience Requirements REQUIRED: High School Diploma, GED, or equivalent. 1 year of patient care or customer service experience. Exceptional customer service, problem solving, and communication skills Demonstrated ability to utilize computers and software PREFERRED: Associate's degree or higher in appropriate field. 3 years or more patient care experience and/or customer service experience. Licensure/Certification Requirements Disclaimer Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Job Details Req Id 98512 Department SAFETY ASSOCIATES Shift Evenings Shift Hours Worked 6.00 FTE 0.2 Work Schedule HRLY NON-UNION-8 HR Employee Status A7 - Occasional Union Non-Union Pay Range $18 - $24 Per Hour #J-18808-Ljbffr