Senior Desktop Support Engineer

Our enterprise-level client is seeking to add a Senior Desktop Support Engineer to the team in Stamford, CT. The role is a 6+ month contract with possible extensions and permanent conversion but not guaranteed. The schedule is Monday – Friday, 8 a.m. – 5 p.m. ET. A drug screen and background check is required. Pay is $38–$40 h.w.2 per hour plus benefits. Base pay range: $38.00/hr – $40.00/hr. Key Responsibilities Provide Tier 2/3 deskside support for VIPs and end users including IMAC (Install, Move, Add, Change) activities Reimage and deploy PCs as part of refresh or break/fix processes Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals Support users with Office 365 applications and Windows OS issues Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools Collaborate remotely with team members across other locations to resolve complex issues Perform basic hands‑and‑feet network support: check switch power status, create console sessions as directed Ensure timely and professional communication with end users and team leads Technical Environment & Minimum Requirements Proven hands‑on experience with Office 365 at the deskside level Basic knowledge of device imaging, reimaging, and PC deployment best practices Excellent problem‑solving and customer‑service skills Nice to Have Experience using ServiceNow or similar ticketing systems Familiarity with Windows Autopilot deployments Hands‑and‑feet network support (switch checks, console sessions) Certifications Certifications such as A+, MCP, or ITIL are a plus but not required Merge IT is an equal‑opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law. #J-18808-Ljbffr Merge IT