Implementation Specialist II

ADP is hiring an Implementation Specialist II

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

As an Implementation Specialist, imagine yourself as part of the new client welcome committee... but with a special twist. When you join our implementation team, you onboard new clients and get them comfortable using our products and services. You make sure our products and services don't just deliver but exceed client expectations. And you're not doing it alone. We're with you every step of the way through our award-winning training programs and world-class service guidelines. Here, you'll feel you're making an impact and gain the knowledge and expertise to grow your career in the process.

Ready to #MakeYourMark? Apply now!

To learn more about Implementation at ADP, watch here:

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Consult with Clients to Deliver a Comprehensive ADP Solution. You will partner with clients to understand their business and related needs. You will guide and drive clients towards the best solution for their needs.

Implement ADP Technologies. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.

Partner Internally. You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.

Multi-Task - Communicate. Your ability to work on multiple time-sensitive follow-ups / projects at the same time is essential to succeeding in this role. You can clearly and concisely share essential information and you are comfortable and skilled in using Microsoft Office products.

TO SUCCEED IN THIS ROLE: Required Qualifications

• You have at least three years of experience working in a client service/customer service environment, with at least one year of business consulting experience.

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

• Experience noted above OR

• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Preference will be given to candidates who have the following:

• Equivalent combination of education and experience
• FPC, CPP preferred.
• Previous experience working with clients in a fast paced, highly complex, deadline oriented service environment preferred. Prior payroll knowledge and/or experience highly desirable.
• Ability to communicate in a constructive and collaborative manner by speaking, listening, and writing effectively.
• Ability to build effective internal and external client relationships and demonstrate professionalism and urgency when responding to client requests. Effectively probe for the purpose of understanding client need(s).
• Effective analytical/problem solving skills. Ability to understand diverse situations and educate clients on use of ADP systems and products.
• Ability to maintain effectiveness when experiencing any changes in work responsibilities or environment. Able to adjust effectively to work within new work structures, processes, requirements, or cultures including multi-product support to consistently deliver quality service.
• Create promoters of ADP with each interaction and drive improvements in client retention based on client feedback.Taking responsibility for customer satisfaction and loyalty.
• Ability to consistently follow processes and procedures. Understanding of ADP business/strategy/goals to be able to produce innovative ideas/solutions which drives increased utilization in new products and services.
• Proficient in navigation of PC applications (Excel, Word, Outlook, etc.). Proficiency and utilization of ADP specific systems.
• Ability to mentor, coach, and provide guidance to peers.
• Support manager and add to bench strength.
• Understands how individual actions/results impact business financials.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.