Medical Review Specialist

Medical Review Specialist (MRS) The Medical Review Specialist (MRS) position ensures the accuracy and compliance of our drug testing processes. This role involves handling client inquiries, assisting donors with test results, and maintaining confidentiality while processing donor files. The MRS works closely with clients to provide timely updates, manage incoming communications, and help navigate our web solutions. A thorough understanding of DOT and state regulatory guidelines is essential. The position requires excellent communication skills, attention to detail, and a commitment to outstanding customer service. Experience in the drug‑testing industry and call‑center environments is highly preferred. Location & Hours This is an in‑person position located at our Indianapolis office. Work hours are 9:30 AM to 6:00 PM, Monday through Friday. Responsibilities Respond to client inquiries and assist donors with drug test results via phone or email. Track samples, process donor files, and provide clients with status updates. Place and track orders, ensuring accuracy and timely processing. Assist clients with accessing and navigating our web solution. Stay informed of client changes, regulatory updates, and SOP revisions. Support training efforts and establish client‑specific protocols. Proactively contact clients to ensure program success and satisfaction. Verify medication information, including fill and administered dates. Enter data and results, maintaining accuracy. Understand and adhere to DOT and state regulatory guidelines. Communicate turnaround problems to management as they relate to testing, problem resolution, and completion of client requests. Assist with special projects. Maintain confidentiality of all i3screen and client information. Manage incoming mail. Demonstrate stellar attendance, dedication, and reliability. Required Skills Availability to work 9:30 AM – 6:00 PM, Monday – Friday. Intermediate skill in Google Workspace. Intermediate skill in Microsoft Office 365 (Excel & Word). Excellent communication skills with staff and customers. Ability to multitask effectively and prioritize tasks. Strong phone and email etiquette. Problem‑solving skills focused on customer satisfaction. Approachability and availability for team collaboration. Strong listening skills and attention to detail. Proficiency in reading, writing, and speaking English to the extent necessary for the essential functions of the job. Outstanding customer service abilities. Team player with a proactive attitude. Highly Preferred Experience Call center experience. Experience in the drug‑testing industry. Programs Used i3screen proprietary system Google Workspace Microsoft Office Zoho Slack Excel Benefits Health insurance Dental and vision insurance Colonial Life insurances 401(k) after 1 year of employment Paid Time Off Paid holidays Earned Wage Access Bonus programs Pay $19 hourly. Pay will not be below any applicable local minimum wage. Equal Employment Opportunity i3logix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Per Colorado law, i3logix does not request or require applicants to disclose their age, date of birth, or dates of attendance/graduation from an educational institution on the initial employment application. Applicants are permitted to remove any age‑identifying information from their resumes or transcripts. i3logix is committed to fair hiring practices and complies with the Colorado Chance to Compete Act. We encourage all qualified candidates to apply. Criminal history inquiries will only be conducted for candidates who have reached the conditional offer stage, and a conviction will not automatically disqualify an applicant from employment. Employment is contingent upon the successful completion of a pre‑employment no‑THC drug screen, background check, and typing test. If you require reasonable accommodation to complete a job application, pre‑employment testing, or a job interview, or to otherwise participate in the hiring process, please contact View email address on click.appcast.io. #J-18808-Ljbffr i3logix, Inc.