Customer Account Specialist

Customer Account Specialist Responsible for building and maintaining customer relationships, providing proactive shipment updates, identifying opportunities for operational efficiency, and leveraging the global technology platform Navisphere to support customers. Key Responsibilities Build and develop relationships with customers to ensure continued partnership. Communicate shipment updates proactively and accurately, ensuring a customer‑centric approach. Analyze customer inquiries and provide quality and timely insights and updates. Proactively identify opportunities to improve operational efficiency. Respond to customers with a sense of urgency to provide an excellent customer experience. Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data, and exceed customer expectations. Network internally with Account Management, Operations, and Capacity teams. Required Qualifications High School Diploma or GED equivalent. Previous customer engagement experience. Ability to travel up to 5% domestically. Preferred Qualifications Value a diverse and inclusive work environment. Basic proficiency in Microsoft Office Suite. Attention to detail, accuracy, and problem solving. Demonstrated negotiation, collaboration, and influencing skills. Bachelor’s Degree from an accredited college or university. Compensation $17.31 - $36.04 per hour. Base pay range reflects the minimum and maximum base pay for this specific location. Individual base pay is determined by job‑related skills, experience, and education or training. Benefits Three medical plans including prescription drug coverage and enhanced fertility benefits. Flexible Spending Accounts. Health Savings Account (including employer contribution). Dental and vision plans. Basic and supplemental life insurance. Short‑term and long‑term disability coverage. Paid observed holidays. Two paid floating holidays for U.S. hourly employees. Flexible Time Off (no accruals or caps) for U.S. salaried employees. Paid Time Off offered to all other U.S. and Canada employees. Paid parental leave. Paid time off to volunteer in community. Charitable giving match program. 401(k) with 6% company matching. Employee Stock Purchase Plan. Broad range of career development, networking, and team‑building opportunities. Equal Opportunity C.H. Robinson is a proud Equal Opportunity Employer and is committed to a workplace that reflects the strengths of our global marketplace. All candidates are assessed on merit and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected characteristic. We offer an inclusive environment free from harassment and discrimination. #J-18808-Ljbffr C.H. Robinson