Technician Field Service

Technician Field Service

Broken Arrow, OK, US, 74012

FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position: The Field Service Technician plans and coordinates in?house and customer?based field installation, integration, and troubleshooting of flight simulation systemsincluding PC?based real?time computing, image generation, projection and optical display systems, and associated electromechanical assemblies. Ensures system functionality through the execution of documented test procedures and verifies that electromechanical, electronic, and software?based subsystems meet all program specifications at customer facilities.

Tasks and Responsibilities:

• Reading, understanding, and interpreting block diagrams, wiring diagrams, assembly drawings, customer and regulatory specifications.
• Using basic electronic test equipment and understanding of analog and digital technology necessary for analysis of problem(s) and determination of root cause(s) including recommendation(s) for repair, replacement, or other necessary corrective action.
• Documenting and tracking issues identified in fulfillment of job duties through appropriate reporting channel following up and coordinating problem resolution with engineering, customer service, production, or quality assurance as required.
• Developing, understanding, and executing detailed written customer and or program specific test procedures.
• Providing effective written communication to supervision providing status of activities, trip reports, and other technical reports as required in fulfillment of job duties.
• Providing an effective communication link between our customer and the company to help ensure a high level of service is provided to the customer.
• Conducting on the job training (OJT) regarding the safe operation and maintenance of our visual system demonstrating appropriate skills to team members and customers.
• Exhibit and practice professional and courteous behavior while interacting with both internal and external customers.
• Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.

Minimum Education and Experience: Associate's degree (A.S.) or equivalent from two year College or technical school in Computer Science, Computer networking and technology, or Electrical Engineering Technology and one year related experience and or equivalent combination of education and experience.

Knowledge, Skills, Abilities:

• Formal Microsoft Certified Desktop Support Technician or CompTIA A+, CompTIA Network+, CompTIA Server+ certifications and UNIX familiarity are preferred.
• An additional requirement is having realworld experience including demonstrable successes delivering high levels of customer satisfaction in both installation and technical troubleshooting scenarios for hightechnology products.
• Fluency in English, through both verbal and written communications; Able to read and interpret documents: Able to write routine reports and correspondence: Able to speak effectively before groups of customers or employees of organization.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; Able to apply concepts of basic algebra.
• Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Valid Drivers License, where applicable.

Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to walk and sit. The employee must regularly lift and /or move up to 10 pounds, frequently lift and or move up to 25 pounds and occasionally lift and or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.