Manager, Customer Success - Sage Intacct Accountants Program (SIAP)

Overview The Manager, Customer Success is a strategic role responsible for driving the success of the Sage Intacct Accountants Program (SIAP). You will architect and operationalize a customer success strategy that enables accounting and advisory firms to scale their practices, deliver exceptional client outcomes, and achieve sustained revenue growth. Responsibilities Strategic Leadership & Execution Define and lead the SIAP Customer Success strategy, translating business objectives into scalable engagement models and measurable outcomes. Lead, coach, and develop the PSM team to ensure consistent execution, partner advocacy, and delivery excellence. Establish KPIs and performance metrics to monitor partner health, team effectiveness, and impact on partner adoption, satisfaction and renewal rates. Partner Lifecycle Management Oversee the full partner lifecycle—from onboarding and enablement to growth and retention—ensuring partners are equipped to deliver high‑value services. Drive continuous improvement in partner delivery standards, certification adherence, and client satisfaction. Champion strategic initiatives that enhance partner capabilities and accelerate Sage Intacct adoption. Revenue & Growth Alignment Collaborate with sales and channel leadership to align customer success efforts with revenue targets, renewal strategies, and expansion opportunities. Guide the PSM team in identifying and activating growth levers across the partner ecosystem. Monitor pipeline health and resource allocation to support scalable growth. Cross‑Functional Collaboration Act as a strategic liaison between SIAP and internal teams (services, enablement, product, marketing) to ensure cohesive partner support. Influence product and service roadmaps through partner and client feedback. Represent SIAP at executive‑level partner engagements, industry events, and strategic planning sessions. Qualifications 8+ years of experience in partner/channel leadership, customer success, or strategic program management in SaaS or professional services. Proven success in leading teams and driving outcomes through indirect channels. Deep understanding of accounting and advisory firm business models. Strong strategic thinking, operational execution, and stakeholder management skills. Experience building scalable frameworks and managing cross‑functional initiatives. Excellent communication and executive presence. Willingness to travel up to 30%. Benefits Competitive salaries comparable to top 5% of similar sized companies. Comprehensive health, dental and vision coverage. 401(k) retirement match (100% matching up to 4%). 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday). 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date. 5 days paid yearly to volunteer (through Sage Foundation). $5,250 tuition reimbursement per calendar year starting 6 months after hire date. Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually). Library of on‑demand career development options and ongoing training offerings. Location & Workplace Hybrid. United States locations: Austin, Atlanta, Lawrenceville. Equal Employment Opportunity Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law. #J-18808-Ljbffr Sage