Guest Service Agent
Hotel Indigo Minneapolis Downtown
Job Description
Job Description
Guest Service Associate (Front Desk Agent)
Hotel Indigo Minneapolis | GLMG Hotels
Hotel Indigo Minneapolis and Great Lakes Management Group ( GLMG Hotels ) are seeking friendly, customer-focused individuals to join our team as a Guest Service Associate / Front Desk Agent .
This role is responsible for creating a welcoming first impression for guests and delivering exceptional hospitality throughout the guest experience. The Guest Service Associate manages front desk operations, guest check-in and check-out, reservations, and guest service requests while ensuring a smooth and efficient front office operation.
At GLMG Hotels, we believe Every Guest Matters and Every Team Member Matters , and our team members bring this philosophy to life through our Anchors for Success service culture .
Job Responsibilities
Guest Service & Front Desk Operations
- Welcome guests and provide a friendly and professional first impression
- Process guest check-ins and check-outs
- Handle guest reservations, cancellations, and room assignments
- Provide information about hotel amenities, services, and local attractions
- Answer phone calls and respond to guest inquiries
Guest Satisfaction & Hospitality
- Deliver exceptional customer service and hospitality
- Resolve guest concerns and provide service recovery when needed
- Ensure guests have a positive and memorable stay
- Maintain a professional and welcoming front desk environment
Administrative & Operational Support
- Process guest payments and maintain accurate guest accounts
- Maintain organized front desk records and reports
- Communicate with Housekeeping and Maintenance teams regarding guest needs
- Support overall hotel operations and teamwork
Qualifications
- Previous customer service, hospitality, or retail experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced hotel environment
- Basic computer skills and experience with hotel property management systems (HotelKey, OnQ, FOSSE, Opera, or similar) preferred
- Flexible availability including evenings, weekends, and holidays
Why Join GLMG Hotels
- Opportunity to grow within a dynamic hospitality company
- Supportive team environment focused on guest service and teamwork
- Hands-on hospitality experience in a fast-paced hotel environment
- Opportunities for career advancement within our hotel portfolio
Vacancy posted 2 days ago
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