Process Manager

Principal Associate, Process Manager| Retail Bank Product OperationsCapital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.Retail Bank Product Operations team is seeking a high performing Principal Process Associate to be part of a smart, talented, fun team responsible for creating and enhancing processes that deliver excellence to your customer each time. You will serve as the subject matter expert on processes that improve business efficiency and drive results. As the Principal Process Associate, you will have demonstrated that you can improve company processes in the past, resulting in saving time and resources for the company. In this role, you will deliver flawlessly executed standards and controls for critical business processes that directly impact customers, front line associates and improve our risk posture. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You collaborate with other process owners to educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. This person must have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. This individual must be able to effectively communicate with and influence partners across the company and across multiple levels of the organization. The ability to juggle multiple priorities and partner across teams is critical.ResponsibilitiesCreate and maintain formal process documentation utilizing Business Process Management artifactsDesign and produce metrics used to measure efficiency and effectiveness of L2 processes and controlsIdentify and Lead process improvement initiatives aligned with desired customer outcomes and issue resolution/risk mitigation activities to achieve breakthrough resultsTracking and resolving process breakdownsProvide subject matter expertise on processes when representing the department in projects and other meetingsMeet with key stakeholders and business partners to share results, drive changes and gather requirementsCollecting data and using analytics and reporting to provide transparency to senior leadership into well managed healthDemonstrate curiosity and aptitude to learn about the current regulatory environment and internal policies within Retail Bank and the EnterpriseHandle multiple tasks independently to meet deadlinesUsing and applying Six Sigma and Lean principles to improve processesBasic QualificationsHigh School Diploma, GED or equivalent certificationAt least 3 years of Process Management experience or Project Management experiencePreferred QualificationsBachelor's Degree or Military experienceLean, Agile, Six Sigma, Business Process Management, or Project Management Professional certification4+ years of Process or Project Management experienceRisk Certifications (CRCM, CAMS, CIPP, ABA Risk Management Certification)Payments Certifications (AAP, APRP, CTP)At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean, VA: $102,700 - $117,200 for Principal Process ManagerRichmond, VA: $93,400 - $106,600 for Principal Process ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).