Medical Support Assistant (Advanced)

Advanced Medical Support Assistant

The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.

Identifies incomplete encounters and communicates findings to providers as needed.

Assists the team to reinforce the plan of care and self-help solutions.

Enters appropriate information into the electronic record.

Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.

Manages patient systems to verify and validate accuracy and resolve issues.

Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.

Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).

The Advanced Medical Support Assistant plans and accomplishes work independently using guidelines she/he has been trained to follow, referring only the unusual, difficult or complex cases to the supervisor.

The supervisor reviews and monitors job performance periodically to assure that intent and mission of the program is accomplished, and guidelines are followed.

The incumbent also receives program direction and guidance from the team's leadership, i.e., charge nurse and medical director.

Work Schedule: Monday through Friday 08:00am - 04:30pm

Functional Statement #: 0791-F