Ecom Customer Support

Richardson Bike Mart

Job Description

About This Role

We're expanding our ecom team at Bike Mart and looking for a motivated individual to join our crew! Our ideal candidate is someone who's passionate about helping customers live a better life on two wheels.

What You'll Do

This role encompasses a range of responsibilities, including:

Managing the order fulfillment process from start to finish, ensuring timely and accurate delivery to customers.

Collaborating with the Ecom Manager to maintain a well-organized and up-to-date catalog of products.

Overseeing housekeeping tasks to maintain efficiency and organization, including inventory management of shipping and packing materials.

Providing exceptional customer service by responding to customer inquiries, making proactive recommendations, and ensuring a seamless shopping experience.

Requirements

Attention to detail

Strong sense of curiosity

Customer service skills

Be able to lift at least 40 lbs

Extensive use of technology

Nice To Haves

Bicycle shop experience

Ecom experience

College Degree

Benefits

Part time position
Competitive pay
Industry discounts

Apply

Vacancy posted 29 days ago

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