Analytical Project Manager

: About Appen Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video. Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together. At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Position Summary Appen's Analytical Project Manager (PM) is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) completing data structuring content annotation for client delivery. The Analytical PM works collaboratively within an Appen project team to meet all project and client requirements. Responsibilities The role includes but is not limited to the following duties and responsibilities: Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions specific to Delivery. Stay up-to-date on the latest process and IT advancements to automate and modernize systems. Perform requirements analysis for the reporting, monitoring and forecasting of key analytical areas for the Program. Work closely with management, data analysts/scientists and other project managers to develop indicators to guide program advancement. Delivery to project objectives within project scoped timelines Develop and execute delivery and quality management plans to support ad-hoc and ongoing projects Drive continuous project improvements and efficiencies Brainstorm and deliver required performance metrics and KPI at or exceeding expectations Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to, in-turn, improve client satisfaction Actively participate and present in client meetings to establish and grow client relationships Communicate, with all stakeholders, in a timely, clear and concise manner Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans Provide regular project status reporting and in-depth analysis when required Adapt to changing project needs and expectations Participate in program improvements, initiatives, and committee work as assigned Qualifications and Experience BS or BA degree from an accredited university or equivalent work experience preferred 2 to 5 years of data analysis experience in a metric-driven setting, working in a production, operation or annotation environment Experience creating and running scripts in SQL, Python to generate analytical insights. Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call center environment Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills Excellent communication skills including an ability to present information clearly and concisely in writing or verbally. Must also be an attentive and careful listener and respond appropriately to others. Driven to focus on quality and service delivery Demonstrated time management and organizational skills with attention to details Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning Excellent analytical skills including ability to proactively identify problems, gather information and set course of action Demonstrated understanding and appreciation for a global marketplace and workforce. Innovative thinker who drives the development and implementation of new ideas PMP and Prince 2 certifications are desirable Advanced Excel skills Proficient in English. Excellent oral and written communication skills. Bi-lingual in a second language is a bonus Appen is the global leader in data for the AI Lifecycle with more than 25 years' experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world's most innovative artificial intelligence products with speed and at scale. Appen maintains the industry's most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.