ServiceNow Architect

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.

We are seeking a highly skilled ServiceNow Architect. The ability to obtain a public trust clearance is required. Candidates located in the DC metro region are highly preferred.

The ServiceNow Architect provides technical and architectural leadership for the design, implementation, modernization, integration, and optimization of the ServiceNow platform. This role is responsible for defining the overall ServiceNow technical architecture and ensuring solutions are scalable, secure, supportable, upgradeable, and aligned with ServiceNow leading practices. The Architect serves as a senior technical advisor to program leadership, customers, product owners, developers, administrators, business analysts, and other technical teams. The Senior ServiceNow Architect will play a key role in accelerating the organization's migration from legacy applications to ServiceNow, maximizing out-of-the-box capabilities, reducing unnecessary customization, improving development velocity, and expanding the use of automation, AI, and low-code/no-code capabilities.

Key Responsibilities

ServiceNow Architecture & Technical Strategy

• Define and maintain the overall ServiceNow platform architecture and technical roadmap.
• Establish architectural standards, design patterns, development standards, and platform guardrails.
• Translate complex business and technical requirements into scalable ServiceNow solutions.
• Ensure ServiceNow solutions align with enterprise architecture, security, data, integration, and infrastructure standards.
• Evaluate proposed solutions and determine whether requirements should be addressed through configuration, low-code/no-code development, custom development, integration, or existing ServiceNow capabilities.
• Promote an out-of-the-box/configuration-first approach and minimize unnecessary platform customization.
• Ensure solutions remain maintainable and upgradeable as the ServiceNow platform evolves.
• Identify opportunities to consolidate and retire legacy applications by moving appropriate business processes to ServiceNow.

Solution Design & Development Oversight

• Lead technical solution design for new ServiceNow applications, enhancements, integrations, and platform capabilities.
• Provide architectural oversight throughout the full development lifecycle.
• Review solution designs, technical specifications, data models, workflows, scripts, integrations, and application configurations.
• Conduct technical and architectural reviews before solutions move into production.
• Provide guidance to ServiceNow developers and administrators on complex technical challenges.
• Establish reusable components, patterns, and frameworks that accelerate development.
• Ensure technical debt is identified, documented, prioritized, and appropriately remediated.
• Balance rapid delivery with platform stability, security, maintainability, and long-term sustainability.

ServiceNow Platform Expertise

Provide architectural leadership across applicable ServiceNow capabilities, including:

• IT Service Management (ITSM)
• Incident, Problem, Change, and Request Management
• Service Catalog
• Knowledge Management
• Configuration Management Database (CMDB)
• Common Service Data Model (CSDM)
• IT Operations Management (ITOM)
• Discovery and Service Mapping
• Customer Service Management (CSM)
• Strategic Portfolio Management (SPM)
• Human Resources Service Delivery (HRSD)
• IntegrationHub
• Flow Designer
• App Engine
• Employee Center / Service Portal
• Performance Analytics
• Reporting and Dashboards
• Automated Test Framework (ATF)
• ServiceNow Mobile
• ServiceNow AI and Now Assist
• Generative AI capabilities
• Custom scoped applications

AI, Automation & Modernization

• Identify opportunities to leverage ServiceNow AI, Now Assist, Generative AI, Predictive Intelligence, automation, and intelligent workflows .
• Develop architecture patterns for responsible and scalable adoption of ServiceNow AI capabilities.
• Evaluate business processes for automation and workflow optimization opportunities.
• Promote low-code/no-code development where appropriate to accelerate delivery.
• Ensure AI and automation solutions comply with organizational security, privacy, data-governance, and responsible-AI requirements.
• Partner with business and technical leaders to establish an AI-enabled ServiceNow modernization roadmap.

Integrations & Data Architecture

• Design integrations between ServiceNow and enterprise systems using APIs, IntegrationHub, REST/SOAP services, MID Servers, and other integration technologies.
• Establish standards for inbound and outbound ServiceNow integrations.
• Define ServiceNow data architecture and data-governance standards.
• Provide architectural leadership for CMDB and CSDM implementation and optimization.
• Ensure appropriate data ownership, quality, relationships, normalization, and governance.
• Evaluate integration dependencies and identify opportunities to simplify the enterprise technology environment.

Platform Governance

• Establish and enforce ServiceNow platform governance standards.
• Participate in or lead ServiceNow Architecture Review Boards and technical governance forums.
• Establish development standards for configuration, scripting, integrations, custom applications, and workflows.
• Review proposed customizations and recommend out-of-the-box alternatives when appropriate.
• Define release-management, update-set/application-repository, source-control, and deployment standards.
• Establish technical quality gates throughout the development lifecycle.
• Ensure development teams follow ServiceNow leading practices.

Security & Compliance

• Ensure ServiceNow solutions comply with organizational cybersecurity, privacy, access-control, and regulatory requirements.
• Define architectural patterns for roles, groups, ACLs, authentication, and authorization.
• Partner with cybersecurity teams to identify and mitigate platform risks.
• Ensure integrations and data exchanges follow approved security standards.
• Support security reviews, audits, vulnerability remediation, and compliance activities.

Agile & Technical Delivery

• Participate in Agile ceremonies including backlog refinement, sprint planning, technical design sessions, demonstrations, and retrospectives.
• Partner with Product Owners and Business Analysts to evaluate technical feasibility and complexity of requirements.
• Break complex architectural initiatives into executable technical work.
• Identify technical dependencies, risks, and architectural decisions early in the delivery lifecycle.
• Support rapid prototyping and proof-of-concept development.
• Help development teams deliver solutions in days or weeks rather than unnecessarily extended development cycles , where scope and complexity permit.
• Ensure architectural governance supports delivery speed rather than creating unnecessary bottlenecks.

Technical Leadership & Mentoring

• Serve as a technical leader and trusted advisor for the ServiceNow program.
• Mentor ServiceNow developers, administrators, technical leads, and junior architects.
• Provide technical direction without becoming a bottleneck to development teams.
• Facilitate technical design workshops and architecture sessions.
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders.
• Assist leadership with technical decisions, platform strategy, modernization priorities, and technology investments.

Qualifications

• 8+ years of enterprise IT experience with significant experience designing and implementing ServiceNow solutions.
• 5+ years of hands-on ServiceNow architecture, development, implementation, or technical leadership experience.
• Demonstrated experience architecting large-scale ServiceNow environments.
• Bachelor's Degree
• Strong understanding of ServiceNow platform architecture and application development.
• Strong knowledge of ITSM and enterprise service-management processes.
• Experience with ServiceNow integrations, APIs, IntegrationHub, and MID Servers.
• Experience with CMDB and CSDM architecture.
• Strong knowledge of ServiceNow security, roles, groups, ACLs, and platform governance.
• Experience designing scalable and upgradeable ServiceNow solutions.
• Strong understanding of configuration versus customization and ServiceNow development leading practices.
• Experience working within Agile/Scrum development environments.
• Strong technical leadership, problem-solving, communication, and stakeholder-management skills.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) (Preferred)
• ServiceNow Certified Technical Architect (CTA) (Preferred)
• Experience with ServiceNow ITSM, ITOM, CSM, SPM, HRSD, or App Engine.
• Experience with ServiceNow AI and Now Assist.
• Experience implementing enterprise CMDB and CSDM strategies.
• Experience supporting large-scale digital-transformation or legacy-application modernization initiatives.
• Experience working within federal government or other highly regulated environments.
• Familiarity with cloud architecture, DevSecOps, APIs, identity management, cybersecurity, and enterprise integration patterns.

Physical and Mental Qualifications

• Be able to maintain awareness during scheduled working hours.
• Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
• Able to lift up to 15 pounds.
• Excellent verbal and written communication; good command of the English language
• Execute tasks independently and work as a team.
• Learns and memories routine tasks.
• Strong organizational, grammar, business correspondence, and self-management skills
• Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
• DVS retains the right to change or assign other duties to this position.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.

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