Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

The Supervisory MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT) and/or Specialty Clinics and oversees all duties of the subordinate MSA positions to include Lead and Advanced MSA duties, receptionist duties, customer service, and other duties assigned for the proper and timely treatment of patients and maintain appointment schedules for one or more outpatient clinics.

• Responsible for evaluating the work of subordinate staff; identifying educational or training needs; making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary.
• Resolving complex problems to ensure patient services are met; evaluating new products, equipment and systems to make recommendations for improved operations.
• Utilizes various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit.
• Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.
• Provides high-quality customer service to Veterans and their families/caregivers.
• Collaborates with VISN programs, services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.
• Performs other duties as assigned.

Work Schedule: 8:00am - 4:30pm Monday to Friday

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 000000 / Supervisory MSA

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized