Career Navigator Team Lead

Career Navigator Team Lead

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

The Career Navigator Team Lead provides comprehensive case management, employment and career counseling, job placement, and post-placement retention support to clients. Focused on achieving successful outcomes, the Career Navigator Team Lead actively engages in employer outreach and job development to expand placement opportunities.

In this role, the Career Navigator Team Lead conducts barrier assessments and delivers supportive services aligned with social work best practices to address client needs. Additionally, the Career Navigator Team Lead supports program operations by supervising staff in the absence of the supervisor and contributing to hiring decisions, performance evaluations, and disciplinary actions.

Essential duties and responsibilities include the following:

• Lead participant success by providing employment counseling, job placement, and retention support to help individuals achieve sustainable employment.
• Build and maintain employer partnerships to identify job opportunities and align participants with current labor market needs.
• Deliver impactful job readiness training, workshops, and career coaching to enhance participant employability and advancement.
• Conduct barrier assessments and apply motivational interviewing techniques to address challenges and support positive outcomes.
• Provide comprehensive case management, including developing and updating individualized employment plans based on participant goals and labor market trends.
• Assist participants in accessing community resources, referrals, and support services to promote self-sufficiency.
• Monitor participant progress and caseload performance, ensuring alignment with program goals and reporting outcomes to leadership.
• Maintain accurate, timely, and confidential participant records, including case notes, documentation, and progress tracking in compliance with applicable regulations (e.g., HIPAA).
• Complete all funder-required documentation, including case transfers, closures, and support service payments, in accordance with established policies and timelines.
• Support program operations by assisting with staff training and onboarding related to policies, procedures, and regulatory requirements.
• Prepare and submit reports; adhere to workplace safety standards; and support organizational accreditation requirements

Education and/or experience includes a bachelor's degree from a four-year college or university and two years' experience in social work/human services or related field. Equivalent combination of experience and education may be considered. Supervisory or assistant supervisory experience required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees are regularly required to:

• stand; walk; use hands to finger, handle, or feel;
• reach with hands and arms; and talk or hear.
• frequently lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.