Patient Navigator - Cancer Center - Hopewell - Full-Time - DAYS

Patient Navigator

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

$24.02 - $31.22

Scheduled Weekly Hours: 40

Essential Functions

• Provides assistance to patients and families by guiding them through navigation process. Schedules patient appointments, explains steps and procedures, gathers imaging films from outside facilities, and provides patient education. Communicates extensively with all members of team on behalf of the patient.
• Answers incoming telephone calls to determine the purpose of a call, and to forward the call to appropriate personnel or department. Is well versed and able to answers a variety of questions about services and programs.
• Provides guest assistance with a vast variety of services including transportation, hotel accommodations, referrals to other oncology team members (nurse navigators, financial navigator, dietician, social workers) and referrals to appropriate community resources.
• Specific for the Lung Cancer Screening program, navigates patients through this entire program. Provides intake, coordinates prescription and authorization with the patient's physician, and schedules CT screen through central scheduling. Maintains database, coordinates with the radiology department to receive results and communicate with the patient, sends yearly follow-up reminder letters. Provides positive cases for review at the weekly Thoracic Cancer. Smoothly transitions patients as needed. Refers patients to the smoking cessation program.
• Specific to the Oncology Financial Navigator, assesses the financial needs of new and established patients to identify financial challenges; helps patients overcome financial challenges by recommending appropriate financial resources and services; coordinates payment assistance plans with the hospital's financial department; provides Good Faith Estimates (GFEs) to patients receiving cancer treatment; provides education to patients and families about their insurance benefits specific to their treatment and related services; connects patients to case managers with their insurance company; navigates and helps enlists patients to financial community resources; and connects patients to financial assistance programs from Medicare, insurance companies, pharmaceutical companies, etc.
• Provides individualized assistance to patients, families and caregivers to help overcome health care system barriers such as need for personal and emotional support, language, lack of insurance, financial issues, managing healthcare expenses, and any other problems that may arise. Facilitates timely access to care, as appropriate.
• Provides patient and health care team education and links to resources. Keeps abreast of current trends and challenges specific to cancer care.
• Performs one or more of the following: maintaining metrics and reports as requested by Director Cancer Center, reviewing Center for Oncology website to ensure it is up-to-date, assisting in developing of patient education binder/materials, assisting in development and implementation of a peer navigation program, helps develop and coordinate the Cancer Center patient satisfaction program.
• Upon request, assists in the planning of special programs such as Survivorship Day, Patient Advisory Council, CME education programs.
• Maintains initial and annual Capital Health navigation competency.
• Upon request, attends Capital Health related community educational events. Provides community outreach and education regarding cancer screenings, treatment programs, coping with financial issues, and resources available to the community.
• Performs other tasks as requested.

Minimum Requirements

• Education: Associate's degree in Healthcare, Marketing, or related field OR High School Diploma/GED with five years relevant experience in healthcare at a hospital or community organization in lieu of degree. Patient Navigation certification preferred.
• Experience: Two years relevant experience in healthcare at a hospital or community organization.
• Other Credentials:
• Knowledge and Skills: Excellent ability to communicate effectively with at all levels of the organization. Excellent phone etiquette and phone communications skills.
• Special Training: Possesses knowledge and ability with Microsoft Office suite of applications. Knowledge of e-mail, internet and word processing programs.
• Mental, Behavioral and Emotional Abilities: Demonstrates multi-tasking abilities. Creative, self-motivated and patient-centered. Ability to work independently and to be a strong team player.

Physical Demands and Work Environment

• Frequent physical demands include:
• Occasional physical demands include: Sitting, Standing, Walking, Climbing (e.g., stairs or ladders), Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl, Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion
• Continuous physical demands include:
• Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Minimal Depth Perception, Minimal Hearing
• Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens, Chemical, Airborne Communicable Disease, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations, Extreme Noise Levels, Dust/Particulate Matter

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA)
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance
• Voluntary Life Spouse
• Voluntary Life Employee
• Voluntary Life Child
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program