Senior Support Engineer

Company:
Qualcomm Technologies, Inc.

Job Area:
Engineering Group, Engineering Group > Mechanical Engineering

General Summary:

As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all.

The successful candidate will operate as a member of the Corporate Engineering Services organization team. Responsibilities include working with onsite engineering teams troubleshooting HW issues & onsite hardware and system rework. Design fixtures, jigs, rack assemblies, rework trays, etc. Manages/reports on lab deployment operation and proto lab technology center. Work with internal and external machine shop to fabricate prototype and build project needs to ensure project schedules are met.

Part of this role will include supporting HW design requirements, developing schematics, working with component engineering, mechanical engineering, PWB CAD, sourcing, program management, technology team(s) to complete lab & test HW designs, development, and delivery to technology team(s).

This successful candidate will need to effectively communicate across Geo's (USA, India, and EU) verbally, and written, on a regular basis.

Preferred Qualifications:
• 4+ years of work experience with mechanical systems, equipment, analysis, packaging enclosures, or related work experience.
• 4+ years of work experience with design testing and/or prototyping.
• 5+ years of work experience with 3D CAD software (e.g., Creo).
• 2+ years of work experience in a role requiring interaction with senior leadership (e.g., Director and above).

Principal Duties and Responsibilities:

• Design and develop mechanical hardware, including fixtures, jigs, rework trays, sheet-metal parts, chassis, panels, and enclosures.
• Build, assemble, and qualify prototype units, test platforms, and mechanical subsystems for development and production use.
• Apply mechanical engineering fundamentals to troubleshoot, test, and resolve hardware and lab issues involving electro-mechanical systems.
• Conduct feasibility studies and evaluate new or modified designs for functionality, manufacturability, reliability, and assembly processes.
• Define and document mechanical requirements, design constraints, and rework plans in collaboration with engineering and prototype teams.
• Read, interpret, and apply mechanical drawings, blueprints, wiring diagrams, and schematics to support accurate builds and modifications.
• Create and maintain mechanical documentation, including drawings, specifications, and assembly or rework instructions.
• Support prototype and test systems through fabrication and integration of supporting components such as wire harnesses, cable assemblies, and PCBs as required.
• Evaluate material selection, build methods, and mechanical robustness of development and test platforms.
• Interface effectively with prototype leads, engineering groups, manufacturing, and suppliers to support builds and source components.
• Maintain lab equipment, tools, and prototype workstations to support fast-paced development activities.
• Support multiple projects simultaneously while meeting aggressive design and delivery schedules.

Level of Responsibility:
• Works independently with minimal supervision.
• Decision-making may affect work beyond immediate work group.
• Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc.
• Works within the prescribed budgetary objectives of the department.
• Has a great degree of influence over key organizational decisions.
• Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively.

Skills and Experience:

• Proficient with using AI tools to optimize working efficiency

• Ability to trouble shoot engineering test platform

• Operate chip reworking, SMT, and 3D printing and CNC machine.

• Advanced electronic training or relevant experience.

• Proficient in using assembly tools and equipment.

• Ability to read and interpret blueprints, wiring diagrams, wire lists, sketches, and schematics.

• Experience in soldering and mechanical assembly (including chassis, rack, cable, and harness assemblies).

• Basic mechanical assembly skills.

• Skilled in soldering and rework of CCAs, including blue wiring.

• Experience in disassembly and assembly of devices.

• Experience in industrial automation, factory hardware, industrial network protocols, functional safety standards & implementations, and redundant systems.

• Proficiency with designing CREO CAD tools and Agile system

• Knowledge of schematic, layout, design for manufacturing, and design verification.

• Experience in industrial automation and hardware.

Minimum Qualifications:
• Bachelor's degree in Mechanical Engineering or related field and 2+ years of Mechanical Engineering or related work experience.
OR
Master's degree in Mechanical Engineering or related field and 1+ year of Mechanical Engineering or related work experience.
OR
PhD in Mechanical Engineering or related field.

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail View email address on click.appcast.io or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

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EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

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Pay range and Other Compensation & Benefits :
$101,400.00 - $152,200.00

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.