Factory Services - Sr Manager - Global Strategy, Process and Capabilities

Factory Services - Sr Manager - Global Strategy, Process and Capabilities

Supply Chain Factory Services (SCFS) delivers configuration services and drives the strategy, transformation, and capability expansion needed to support business growth. The team focuses on scaling factory services, enabling new market opportunities, and improving operational performance through process excellence, automation, AI, and digital integration.

This role leads strategy, process transformation, analytics, and capability development for SCFS. The Senior Manager partners across product management, category, delivery, engineering, factory operations, and finance to drive growth, improve efficiency, and strengthen service delivery. The ideal candidate combines strategic thinking, operational leadership, and strong digital and business acumen, with the ability to lead complex cross-functional initiatives and develop a team of high performing, senior individual contributors.

Responsibilities:

Strategy & Growth

• Lead annual strategy, growth priorities, and the factory services roadmap.
• Partner across SC PSO Ops Technology, Lifecycle Services (LCS), and internal stakeholders to align investments, priorities, and capability expansion for the best customer experience.
• Build business cases and governance for strategic initiatives and transformation investments.
• Drive frictionless execution through process improvement and strong operating discipline.

Process Excellence & Transformation

• Lead process excellence and transformation initiatives that improve quality, scalability, and business outcomes.
• Drive automation, process redesign, and system integration to simplify work and reduce manual effort.
• Oversee the implementation, optimization, and adoption of core tools and reporting platforms.

Analytics & Business Performance

• Lead analytics and business performance reporting to provide visibility through KPIs, OKRs, and executive reviews.
• Partner with factory operations and Supply Chain engineering to improve delivery performance for configured PCs across worldwide factories.
• Translate business and operational insights into decision support for executives and stakeholders.

Leadership & Stakeholder Management

• Build and lead a high-performing team through coaching, talent development, and succession planning.
• Lead change adoption and foster a culture of accountability, innovation, and engagement.
• Build strong customer and stakeholder relationships and deliver executive-ready communications.

Required Qualifications

• Bachelor's degree in Engineering, Supply Chain, Operations, or a related field.
• 15+ years of professional experience, including leadership in supply chain, factory services, or other complex matrixed environments.
• 10+ years of experience leading cross-functional programs, process improvement, or transformation initiatives.
• Strong business, operational, and financial acumen, with ability to business and financial insights into data-driven decisions.
• Proven ability to influence across functions, communicate with executives, and lead in complex environments.
• Strategic leadership experience, including planning, conflict resolution, and executive escalation issue management.
• Experience using analytics and reporting tools such as Power BI or advanced Excel.

Preferred Qualifications

• PMP, Lean Six Sigma Green Belt, or similar certifications.
• Experience with SAP, PLM/PDM, BOMs, and factory or materials management processes.
• Experience with Microsoft business tools such as Power Platform, SharePoint workflows, Dynamics 365, emerging AI-enabled productivity solutions.
• Strong financial acumen across P&L, revenue, cost, margin, and budget management.
• Experience leading automation, digital transformation, and change management initiatives.

What Success Looks Like

• Expand factory service capabilities to support business growth.
• Improve efficiency through automation and process redesign.
• Strengthen performance visibility through metrics and executive reviews.
• Build a high-performing team and drives adoption of new ways of working.
• Align cross-functional stakeholders around strategic priorities and execution.

Impact & Scope Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.Complexity Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.

Salary

The pay range for this role is $147,050 to $230,850 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Engineering

Full time

No shift premium (United States of America)

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"