Account Executive, Ticket Sales (DC Defenders)

Account Executive, Ticket Sales & Service (DC Defenders)

Reports To: Director, Team Ticket Sales & Service

Location: Hybrid in the Washington, D.C. area.

About the Role:

Join the team behind the game. Do you thrive on building relationships, creating unforgettable fan experiences, and being part of the energy that only professional football can deliver? If you're driven by competition, motivated by results, and passionate about connecting people to the game they love, this is your opportunity to make an impact.

As an Account Executive, Ticket Sales & Service, you'll play a vital role in growing our fan base, driving ticket revenue, and delivering exceptional service that turns first-time attendees into lifelong supporters. You'll have the opportunity to engage directly with fans, contribute to the league's continued growth, and be part of a collaborative team dedicated to elevating the sport and its communities.

What You Will Do:

1. Sell UFL ticket packages for designated team.
2. Maintain a regular quota of ticket sales results and desired activity levels.
3. Generate sales through deposit holders, existing leads, as well as develop leads through personal prospecting, referrals, networking, social selling and effective research.
4. Create and develop new business by regularly pitching prospective clients through virtual presentations, face to face meetings, phone prospecting, social selling and group presentations at events.
5. Participate and lead activities at UFL team, and partner events to support ticket sales efforts and promotional initiatives with purpose of selling, networking, gathering leads and meeting new prospects.
6. Regularly seek and attend community, chamber of commerce and other organizations.
7. Effectively handle incoming sales calls from prospective clients for all ticket sales products.
8. Effectively follow up with customers and prospective customers in order to build relationships to help drive business meet and exceed assigned sales goals for all ticket products.
9. Maintain a high level of customer service with all ticket package holders.
10. Effectively and enthusiastically execute game day activations to provide fans with access and experiences (ie. access to the field, support player autograph sessions, youth clinics, mini games, etc.).
11. Regularly produce accurate updates on prospecting activity, sales performance, outside appointments and event recaps through the use of Salesforce CRM system.
12. Point of contact for individual business to UFL team and league level management.
13. Contribute positively to a competitive sales team culture and actively participate in sales team meetings and training sessions.
14. Represent the UFL, the team and other partners professionally, with integrity, credibility and good judgment.

What You Will Bring:

• Bachelor's degree or equivalent experience required.
• Minimum of 1 year outbound sales experience.
• Premium and/or ticket sales experience in the sports and entertainment industry preferred.
• Minor League or start-up sports and entertainment experience preferred.
• Experience with Microsoft Office and Google Suite products required.
• Experience with servicing customers is preferred.
• Experience with CRM systems preferred.
• Experience with a ticketing system - Ticketmaster/Archtics. preferred.

Knowledge/Skills/Abilities:

• Ability to achieve ticket sales results.
• Ability to maintain professional behavior and appearance.
• Ability to demonstrate uncompromised judgment and discretion to protect the confidentiality/privacy of others, as well as company documents and records.
• Strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills.
• Outstanding customer service and interpersonal communication skills.
• Solid judgment and interpersonal effectiveness.
• An interest and ability in serving others as one of the primary functions of their job.
• Be self-directed and able to work independently.
• Flexible and reliable team player, both within their department and within the company as a whole.
• Possess strong communication skills; must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills.
• Possess a strong ability to manage one's own time and prioritize tasks when given clearly defined goals and objectives.
• Ability to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.
• Strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• The role is hybrid, works in a remote office and/or an office environment and will be expected to attend all games and events.
• Position may require periods of sitting at a desk, frequent bending, moving, lifting, and carrying material weighing up to 20 pounds.
• Ability and willingness to work proactively at events sponsored by the UFL, partner organizations and other grassroot opportunities to promote the UFL team in the selected market and develop new business and fan relationships.
• Moderate Travel (<20%): UFL markets, games, and events as needed.
• Ability to work a flexible schedule inclusive of weekends, nights and holidays required.
• Other duties as assigned by Director, Team Ticket Sales & Service and Ticketing Leadership.

Compensation:

This is a nonexempt position, eligible for commission. This role is eligible for annual incentive and/or comprehensive benefits, including medical/dental/vision/life insurance, a 401(k) plan, accrued time off and offers a discretionary bonus. The actual base rate offered will depend on a variety of factors, including, without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.

Equal Employment Opportunity Statement:

The UFL maintains a strong policy of equal opportunity in employment. It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.