Patient Concierge

Job Description

Job Description

About Us

At Ponte Vedra Plastic Surgery, we strive for excellence in the care we provide and in the results that we achieve. Offering numerous cosmetic and reconstructive surgeries, along with nonsurgical procedures at multiple locations, our outstanding surgeons and staff are able to provide superior results. Since we truly value each patient, we attend ongoing training to provide the most advanced procedures in our state-of-the-art facilities. In addition, our main location features a fully licensed and accredited ambulatory surgery center. Our ultimate goal is to provide Northeast Florida with world-class surgery in a safe and welcoming environment. We invite you to learn more about us.

To learn more about our practice, services, and patient care philosophy, we invite you to visit our website using the following link:

Position Summary

We are seeking a full time motivated and skilled Patient Concierge to join our team. As a Patient Concierge, you will be the first point of contact for patients, providing exceptional customer service and administrative support. Your responsibilities will include greeting and checking in patients, managing appointment scheduling, handling phone inquiries, and maintaining patient records. You will assist with pre- and post-surgery patient care by offering guidance, addressing concerns, and ensuring a smooth, welcoming experience throughout their visit. Additionally, you will collaborate with the clinical and administrative teams to ensure efficient clinic operations and a positive patient experience.

Key Responsibilities of this role include, but are not limited to :

• Patient Reception & Greeting: Greet patients warmly, ensuring comfort and directing them to the appropriate area for check-in.
• Scheduling Appointments: Manage and confirm patient appointments, handle rescheduling, and maintain the clinic’s calendar for consultations and treatments.
• Patient Intake & Documentation: Collect and accurately input patient information, ensuring all necessary forms are completed and signed.
• Phone & Email Management: Screen calls, provide service information, answer inquiries, and respond to emails professionally.
• Billing & Payment Processing: Assist with processing payments, verify insurance, and ensure accurate documentation of transactions.
• Patient Communication: Confirm appointments, provide pre-procedure reminders, and answer patient questions before visits.
• Maintaining Office Organization: Ensure the front desk area is clean, organized, and stocked with supplies, while managing patient flow for efficiency.
• Collaboration: Coordinate with medical and administrative staff to ensure seamless patient care and address patient feedback.
• Handling Confidential Information: Maintain HIPAA compliance and confidentiality when managing patient records and personal information.
• General Administrative Support: Assist with filing, chart preparation, and other daily office tasks to ensure smooth operations.
• Promoting Services: Be knowledgeable about services, products, and promotions, and guide patients to the appropriate staff for additional information.

Qualifications

• 1-3 years of experience in a front desk or administrative role, preferably in a medical office, spa, or plastic surgery practice.
• Experience in patient/customer service, including handling sensitive or confidential information.
• Experience with scheduling, managing appointments, and working with practice management software is a plus.
• High school diploma or equivalent required; additional education or certification in office management or medical administration is a plus.
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook), and ability to learn new software quickly.
• Strong customer service skills with a positive and empathetic attitude toward patients.
• High attention to detail, especially in managing patient records and handling sensitive information.
• Excellent organizational skills with the ability to manage multiple tasks efficiently and effectively.
• Friendly, approachable, and patient-focused, with a strong desire to provide excellent service.
• Strong work ethic, punctuality, and reliability.
• Discretion and professionalism in handling sensitive patient information and situations.

What We Offer

• Competitive compensation
• Comprehensive Health, Dental, and Vision plans
• 401(k) with Employer Contribution
• Paid Holidays and Vacation
• Voluntary Benefits

Why Join Us?

Ascend Aesthetic Partners is a Management Services Organization (MSO) in the field of Plastic Surgery and Aesthetics. Founded on a commitment to excellence, innovation, and patient care, Ascend PSP brings together a network of highly accomplished plastic surgeons and their practices to advance aesthetic medicine, helping our patients feel more confident in their own bodies.

We are a group of plastic surgeons that have come together to collaborate on a whole new level. We believe that by learning from like-minded plastic surgeons and collaborating, we can continually evolve and improve our practices, reaching more people and positively changing their lives.

Ponte Vedra Plastic Surgery is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws