CBX - CycleBar Experience Associate - PT

Job Description

Job Description

About the Role:

The CBX - CycleBar Experience Associate plays a vital role in delivering an exceptional and memorable experience to every guest who walks through the doors of CycleBar. This part-time position focuses on creating a welcoming and energetic environment that encourages community engagement and promotes a healthy lifestyle. The associate is responsible for supporting daily studio operations, ensuring cleanliness, and assisting with class preparation and customer service. By fostering positive relationships with members and guests, the associate helps drive retention and satisfaction. Ultimately, this role contributes to the overall success of the studio by enhancing the CycleBar brand experience and supporting the team in delivering high-quality indoor cycling classes.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or retail environments.
• Basic computer skills and ability to learn studio management software.
• Strong interpersonal and communication skills.
• Ability to work a flexible schedule including early mornings, evenings, and weekends.

Preferred Qualifications:

• Experience in fitness, wellness, or hospitality industries.
• Knowledge of indoor cycling or group fitness classes
• Sales experience with a focus on customer engagement.
• Bilingual abilities to support diverse member base.

Responsibilities:

• Greet and engage with guests and members in a friendly and professional manner to create a welcoming atmosphere.
• Assist with check-in procedures, class reservations, and membership inquiries using the studio’s management software.
• Prepare the studio for classes by setting up bikes, ensuring equipment is clean and functional, and maintaining a tidy environment.
• Support instructors by managing class flow, distributing towels and water, and addressing any guest needs during sessions.
• Handle retail sales, including merchandise and class packages, while providing knowledgeable recommendations to customers.
• Maintain cleanliness and organization of the front desk, lobby, and studio areas throughout the day.
• Collaborate with team members to promote upcoming events, special offers, and community initiatives.

Skills:

The required skills such as strong interpersonal communication and customer service are essential for daily interactions with members and guests, ensuring a positive and engaging experience. Basic computer proficiency allows the associate to efficiently manage class bookings and process transactions, which is critical for smooth studio operations. Preferred skills like knowledge of fitness and wellness help the associate provide informed recommendations and support to members, enhancing their overall experience. Sales skills are utilized to promote merchandise and class packages effectively, contributing to the studio’s revenue goals. Additionally, the ability to maintain a clean and organized environment supports the professional image of CycleBar and ensures safety and comfort for all participants.