Reservation Center Assistant Manager

Job Description

Job Description

Are you ready to Set the Smooth Standard?

Perks & Benefits

Vacation Time

Medical, Dental, Vision

Supplemental Insurance

Liability Insurance

401(k) matching

401(k) profit share

Discounts on waxing services, laser hair removal services and retail products

Hourly wage plus performance incentives

Great referral program

Career growth

FSA Program

Paid Training

Professional Development Opportunities/Continued Education

Retention Bonus

European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country, and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard.

About the Role

European Wax Center, the fastest growing company in the beauty lifestyle category, is seeking an exceptional Assistant Call Center Manager with a passion for sales, team building and training to oversee operations and drive performance.

** Must have proven track record of success with sales and team building and be able to work a flexible schedule including days, evenings and weekends **

If you share our passion for beauty, consistently exceeding guest expectations, thrive in an environment that rewards great performance and want to assist in leading a top performing team in the European Wax Center family, then this is the place for you! As an Assistant Manager, you will be assisting in all aspects of daily operations with a focus on achieving sales goals and delivering exceptional customer service.

A Day in the Life

• Drive this top performing location to break national company records Infuse the team with a passion for creating outstanding customer experiences.
• Foster a positive work environment that encourages ideas and innovative problem solving.
• Coach performance through available metrics and encourage associate's professional growth through achievement and accountability.
• Implement and execute systems/process consistent with a high performing franchise

What Sets you Apart

• Ability to be friendly and engaging on the phone with guests.
• Ability to focus on phone calls in a fast paced environment
• Ability to handle escalated calls with confidence and professionalism.
• Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
• Ability to prioritize work effectively.
• Strong verbal communication skills.
• Ability to receive constructive feedback from team and management
• Must be able to work well with the team.
• Must have flexibility to meet shift requirements
• Must be a team player and pick up shifts, if needed
• Demonstrated success as an effective trainer and motivator to create a winning team.
• Be enthusiastic about our brand, outgoing, energetic, resourceful and detail oriented.
• Exceptional customer service and social skills including ability to communicate effectively in all situations. including guest relations, conflict resolution, individual coaching and group presentations.
• · Demonstrate the ability to evaluate issues, establish priorities and adjust direction when necessary.

Requirements and Education

• High school diploma or equivalent.
• 2 year experience in Customer Service preferred.
• 2 year experience in Sales preferred.
• 1 year working intake call center preferred

· Reliable means of transportation.

*This role is not eligible for visa sponsorship* 

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. 

By applying for this position, you are seeking employment opportunities with Waxing Centers of Buffalo, LLC, an independent franchisee of the European Wax Center franchise system. Franchisees have sole control over all employment-related matters at their independently owned and operated centers

This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.