Field Service Engineer III

Field Service Engineer IIITK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts, and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement. With more than 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.TKE – Move Beyond.TK Elevator is currently seeking an experienced Field Service Engineer III in Dallas, TX.This role will provide technical support to the field organization via phone, site visits, written instructions, and training with comprehensive knowledge of one or more product lines.Education & Experience:Provides technical assistance to the field organization covering one or more product lines of the company's current portfolio via phone and site visits.Leads the preparation of product documentation and bulletins for field use.Instructs others technically in products and processes.Performs beta or other testing to provide performance feedback to the Quality, R&D Engineering, and Manufacturing Plant groups.Trains Field Mechanics and Support Engineers I through II as needed.Must have the ability to develop into a subject matter expert in one or more product lines.Works under the minimal supervision of the Field Engineer Manager.Perform special projects and other duties as assigned.Maintain a valid passport.Education & Experience:Bachelor's degree or higher in a technical field of study preferred or 8 years of relevant elevator work experience.QEI Certification a plus. NEIEP or NEII Certification.OSHA 30hr Certificate.Quality System Training Desired.Requires travel within and outside the United States up to 50% of the time.Eight years or more equivalent elevator work experience required.Experience or education in one of the following: hydraulics, static motor drives, microprocessors, and electronics.Experience in a lean manufacturing environment preferred.Must be able to possess a valid passport.Must possess the ability to work with test equipment and hand tools as required.Must possess customer service and problem-solving skills.Must possess decision-making and analytical skills.Must possess effective written and verbal communication skills.Must be able to closely follow instructions and pre-established procedures/SOP to perform the functions of the job.Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).What makes us specialAt TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.Provided they meet all eligibility requirements under the applicable plan documents, employees will be offered:Medical, dental, and vision coverageFlexible spending accounts (FSA)Health savings account (HSA)Supplemental medical plansCompany-paid short- and long-term disability insuranceCompany-paid basic life insurance and AD&DOptional life and AD&D coverageOptional spouse and dependent life insuranceIdentity theft monitoringPet insuranceCompany-paid Employee Assistance Program (EAP)Tuition reimbursement401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.Additional benefits include:15 days of vacation per year11 paid holidays each calendar year (10 fixed, 1 floating)Paid sick leave, per company policyUp to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at View email address on click.appcast.io or call View phone number on click.appcast.io.Important note:TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continuously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.TKE – Move Beyond