Service Center Representative
$20 - $24 per hourInsight Global
Title: Customer Service Representative
Pay: $20-24/hour
Location: Carlsbad, CA 92008
Shift time : 8am-5pm
Duration : 6 month contract-to-hire
JOB DESCRIPTION
We are seeking an experienced customer service professional to sit onsite for a large electronics manufacturing company in Carlsbad, CA. This person will be a part of a customer oriented team that is attentive to all customer needs. The team thrives on delivering on customer needs and works in a timely manner in a solutions-oriented environment.
Job duties include but are not limited to:
- Key accounts point of contact for customer service.
- Support role for trade compliance processes. Consistently viewed as an owner of process and transactional challenges that arise.
- Coordinate customer inquiry and manage spares and system order processing steps between sales, factory, and logistics teams where standard order content cant be established due to high complexity.
- Attempt to resolve or advance customer escalations.
Skills and abilities this person should possess:
- Profound understanding of customer related transactions, from quoting to invoicing.
- Strong problem-solving skills.
- Proven and effective relationship building skills.
- Ability to multitask.
- Excellent written and oral communication skills.
- Detail oriented.
REQUIRED SKILLS AND EXPERIENCE
- 1+ years of Customer Service experience
- Experience from a product-based company and comfortable with shipping and logistics coordination (ex. med device, warehousing)
- Microsoft Office Suite and Excel experience
- Strong attention to detail
- Strong written communication skills
- High school Diploma or GED
Vacancy posted 4 days ago
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