Senior IT Administrator

We seek a highly motivated and experienced Senior IT Administrator to join our Global Corporate IT team. This critical role will be based in our New York office and will be responsible for providing exceptional hands‑on customer support for our Executive Leadership team and our staff globally. The ideal candidate will be a self‑motivated team player with a positive attitude and the ability to work independently. Excellent communication and customer service skills are essential, with a focus on providing effective, efficient solutions. Please note that Digital Turbine is a hybrid work environment—only candidates local to the posting location will be considered. About The IT Administrator Collaborate with a worldwide team of IT professionals, both internal and external Provide in‑person and remote support to all employees, including Executive and Senior Leadership Respond to and manage incoming technical support requests via the IT help desk ticketing system & other support avenues Oversee and maintain the office's IT infrastructure, end‑user devices, and applications (e.g., Network infrastructure, Google Meet, A/V, & desk equipment) Ensure the availability and proper working condition of computer equipment and peripherals by managing and assisting with their setup, maintenance, repair, and disposal Develop and distribute technical instructional documentation Maintain cleanliness and organization in IT offices, server rooms, and storage areas Collaborate with other departments (e.g., Engineering, DevOps, Security, Facilities, Finance, & Corporate Systems) Participate in projects on the installation, configuration, maintenance, and operation technology infrastructure and the associated hardware and software Manage, enroll, and improve our MDM infrastructure – JAMF and Intune Responsible for office firewalls (e.g., UniFi, Fortinet), VPN gateways, WiFi infrastructure Support our communication and productivity stack (e.g., Google Apps, Slack, Zoom, etc.) Collaborate with cross‑functional teams for both onboarding and off‑boarding employees (e.g., new hire orientations, asset management, access control) Support IT requirements for both local events, such as executive leadership and board meetings, and global events, such as all‑hands meetings Occasional travel to other offices may be required to assist with IT support About You As The IT Administrator Bachelor’s degree and a minimum of 5 years of related experience Previous support of Google, Windows, Mac, and Linux environments Prior work with Identity Provider platforms like Okta and SaaS applications like Google Workspace Experience with centrally managed client security technologies such as Crowdstrike, MDM such as JAMF and Intune Strong customer orientation and communication skills Ability to coach and guide users through basic computer tasks Extremely detail‑oriented, organized, with excellent time management skills Experience with supporting executive staff members in person and remotely Sarbanes‑Oxley, SOX experience is a plus Certificates or educational degrees in IT are a plus Digital Turbine is an equal opportunity employer committed to exemplifying diversity and inclusion around the world. We welcome people of different backgrounds, experiences, abilities, and perspectives. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building and continuously fostering this culture within our teams makes us better collaborators, partners, and innovators. #J-18808-Ljbffr