Veterinary Receptionist

Veterinary ReceptionistParker Animal Care is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.What to ExpectAs you join our mission, expect to be supported in your work and home life with:A comprehensive benefits package, including medical, dental, and vision insurancePaid time off and a 401(k) plan for full-time employeesStructured onboarding and mentorship covering veterinary workflows, software, and medical terminologyProfessional development opportunitiesSalary: $16.00-$19.00 dependent on skills and experience. $500 sign on bonusSchedule: 4 days per week, 8-10 hour shifts from 7AM-5PM and 8AM-6PM, Alternating SaturdaysResponsibilitiesGreet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming mannerAnswer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general informationPerform client check-out, including payment processing, posting charges, and scheduling future appointmentsProvide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's healthPerform accurate data entry and maintain organized records in the practice management system following onboarding and trainingCommunicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operationsMaintain a clean, organized, and welcoming reception and waiting areaQualificationsMinimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environmentProven customer service skills with strong verbal and written communication, including active listening and conflict resolutionExperience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environmentProficient in Microsoft Office; comfortable learning new software and workflowsReliable, punctual, and professional; ability to work independently and as part of a teamGenuine affinity for animals and comfort working in a clinical settingExperience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.At Parker Animal Care, we're proud to provide high-quality veterinary services to the Austin community with a team of extraordinary professionals. Conveniently located in Austin, TX's South Lamar neighborhood, just off US-290 between Bluebonnet and Oltorf, we proudly care for pets in Rollingwood, West Lake Hills, Sunset Valley, and West Oak Hill. We value the trust our clients place in us and treat every patient with the same respect and dedication we'd want for our own. Our priority is long-term wellness—supporting a healthy, active life for your pet through every stage.