Customer Service Specialist

Job Description

Job Description

To Apply:

Please complete the online application found at Resumes are accepted as supplemental information only and will not be used as a substitute for the application, you must complete the application in full.

JOB SUMMARY

Customer Service Specialist

Delivers exceptional, customer-focused service across the division while performing complex administrative and clerical functions in support of the Code Enforcement Division. Responsibilities include processing permits, citations, and inspection documentation; assisting residents and contractors with permits, licenses and compliance inquiries; and maintaining accurate case and regulatory records. Exercises independent judgment, maintains strict confidentiality, and applies thorough knowledge of departmental policies and enforcement procedures.

ESSENTIAL JOB FUNCTIONS

 

• Permit Processing : Review applications, verify documentation, and issue permits.
• Inspection Scheduling : Coordinate inspection schedules and communicate with inspectors.
• Customer Service : Assist citizens and contractors with inquiries regarding permits and inspections.
• Data Entry : Maintain accurate permit and inspection data in software systems.
• Training Support : Train and cross-train staff on procedures and systems.
• Reporting : Prepare routine reports on permits, fees, and compliance activities.
• Ability to manage multiple priorities and meet deadlines : Ability to interpret and explain permitting requirements
• Ability to establish and maintain cooperative working relationships : Skill in preparing correspondence and maintaining electronic files
• Knowledge of payment processing and cash handling procedures : Ability to work independently and exercise sound judgment

 

The individual in this role is expected to contribute to the team's efforts by completing other related tasks, as may be assigned.