MRO Customer Service Representative I (TEMP)

MRO Customer Service Representative I (TEMP)

Ontic is a leading global aerospace OEM trusted by the world's aviation leaders. Our new Miramar, FL site (opened November, 2025) is THE center of excellence for our MRO operations in North America.

Having more than doubled our business in the last 5 years, we are the fastest growing aerospace company in the world! So, if you want to work for a company that prioritizes culture, shares success with its employees, and is set to double again in size over the next 5 years, we want YOU to apply today.

Our team is looking for a MRO Customer Service Representative I (TEMP) to join them. You will report to the MRO Customer Service Manager and will have an onsite work structure in Miramar, FL.

To be considered for the MRO Customer Service Representative I (TEMP) opening, here's what you'll need to bring with you:

• 1+ years of experience in customer service, experience within the aerospace industry preferred.

• Minimum high school diploma (Bachelor's degree preferred)

• Proficiency in CRM software and Microsoft Office Suite.

• Knowledge of PSAA/GCP and prior experience with airline customers and OEMs is desired.

• Ability to work independently and make good decisions with minimal direction.

• Strong problem-solving skills and attention to detail.

• Excellent verbal and written communication skills.

As an MRO Customer Service Representative I (TEMP), you will:

• Help with contract review of repair orders.

• Create and maintain a professional, friendly, courteous, and helpful relationship with internal and external customers.

• Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties.

• Utilize relationships with internal production and purchasing staff to seek out answers for customers.

• Work collaboratively with the rest of the customer service team to manage company backlog.

• Read and review customer purchase orders and transfer details to internal sales orders in a timely manner.

• Notify the customer of any discrepancies on the purchase order after comparing to the quote.

• Review all exports for compliance in accordance with EAR and ITAR regulations.

Up to $24/hour, based on experience

Compensation Pay Range

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22. C.F.R. 120.15 is required. "U.S. Person" includes U.S. citizen, lawful permanent resident, asylee, or refugee.