Future Opening: Automotive Service Advisor

Service AdvisorAre you ready to join the winning team? At Tire Factory Point S, our team has a common goal of providing exceptional service to our customers while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with Service Managers, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle's needs. A Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, and Basic Mechanical.Responsibilities include:Perform All Duties and Skills of a Service AdvisorUnderstand the Skills and Processes of Service Technician II (Retail & Commercial)Conducting an In-Depth Inspection of the Customer's Vehicle to Identify Apparent Tire and Level II Mechanical IssuesDocumenting the Customer's Concerns and Collecting Relevant InformationRecommending Tires and Basic Services Based on the Vehicle's Condition and the Customer's ConcernsProviding Clear Explanations of Recommended Tires and/or Services, Including Costs and TimeframesProviding Customers with Accurate Cost Estimates for Proposed Tires and/or Basic ServicesScheduling of Tires and Basic Mechanical ServiceHigher Level of Communication with Service Technicians and CustomersSuggest Preventive Maintenance Services and Upsell Additional Services When AppropriateEducating Customers About the Importance of Routine MaintenanceOrdering Necessary Tires for CustomersUnderstanding Inventory and Ensuring the Availability of Required TiresEducating Customers on Tire and Basic Service Best Practices and Answering QuestionsQualifications include:High School Diploma or EquivalentTechnical or Vocational Training Courses in Automotive Repair, Tire Technology, or a Related Field Are a PlusWillingness to Pursue TIA Certification with Company Support and AssistanceValid Driver's License and Acceptable Driving Record RequiredPrior Experience in a Customer Service Role, Ideally Within the Automotive or Related Industries, Demonstrating the Ability to Handle Customer Inquiries and Resolve Issues EffectivelyExperience in or Knowledge of the Automotive Industry, Including an Understanding of Basic Automotive Maintenance and Repair ProceduresExcellent Verbal and Written Communication Skills to Clearly and Effectively Interact with Customers and Relay Information Between Customers and TechniciansStrong Focus on Delivering High-Quality Customer Service, with the Ability to Listen to Customer Needs, Empathize with Their Concerns, and Ensure a Positive Service ExperienceAbility to Manage Multiple Tasks and Appointments Efficiently, Maintaining Accurate Records and SchedulesProficiency in Using Computer Systems, Including POS Software, Appointment Scheduling Software, and Basic Office SoftwareThe Ability to Upsell Services and Products Based on Vehicle Condition and Customer NeedsCompensation: $30.00 - $40.00 per hour Careers At Tire Factory Point S, our employees become like family. We believe in investing in the future of our employees and developing them to grow with our organization.