Bilingual (CSS) Client Support Specialist

Job Description

Job Description

About Us

At the Prosper Centers, our mission is to provide expertise, support, and resources that expand access and opportunity for all to thrive. Through our Health Coverage Program, we help community members enroll in affordable health insurance via the federal Marketplace. We are hiring a team of temporary, on-site staff to support our work during the Open Enrollment season from November 1 to mid-December.

Position Description

The Bilingual Client Support Specialist is a part of a team that serves as the first point of contact for clients seeking information and assistance with enrolling in affordable health insurance. No experience with health insurance is required. This is a temporary, seasonal, grant-funded position. Paid training is expected to begin in late September 2026, with the role continuing through mid-December 2026. Based on a determination by the Centers for Medicare & Medicaid Services (CMS) regarding the Open Enrollment period, the assignment may be extended through mid-January 2027. Employment in this role is contingent upon continued grant funding and business needs, and may end sooner if funding is reduced, exhausted, or otherwise terminated. In no event will this position extend beyond the approved grant funding period.

Primary Duties/Responsibilities

• Provide on-site client assistance and support by phone and in person 
• Answer client questions, share information, and schedule appointments 
• Participate in phone banking campaign to previous clients 
• Help determine client eligibility for Marketplace plans and financial assistance 
• Enter client information accurately in the REDCap database 
• Utilize RingCentral phone system to manage program incoming calls
• Serve multilingual clients using the language line
• Complete all specified paid trainings and Centers for Medicaid & Medicare Services (CMS) Certified Application Counselor (CAC) certification
• Protect client confidentiality and PII/PHI in compliance with HIPAA policies
• Other duties as assigned

Minimum Requirements

• Bilingual in English and Spanish required
• Ability to provide superior customer service by phone to clients with diverse identities and needs
• Ability to engage with under-served and under-represented populations 
• Strong interpersonal and communication skills  
• Ability to be flexible, learn quickly, and multi-task
• Willingness to embody Prosper core values of candor, collaboration, dignity, empowerment, and diversity

Compensation

$20.00

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.