Team Leader - Account Manager, Broking

Team Leader

We are seeking a talented individual to join our team at Marsh. This role will be based in Kansas City. This is a fully onsite role, five days per week.

The Team Leader is a seasoned people manager based in Kansas City who guides, develops, and manages account management professionals across multiple lines of coverage within a "One Broker" model. The Team Leader ensures exceptional client service, operational excellence, and alignment with organizational goals; fosters collaboration; implements process improvements; and promotes technical expertise to support complex insurance placements, client retention, and business growth. This role supports the Senior Team Leader, and is a manager of approximately 10-12 account managers while also managing a small number of complex clients.

We will count on you to:

• Lead, mentor, and develop account managers across multiple lines of insurance by setting clear performance expectations, conducting regular reviews, and supporting ongoing professional growth and cross-training.
• Promote knowledge sharing, continuous education, and cross-functional training to build technical depth and resilience within the team.
• Oversee daily operations for insurance placement and client account management, ensuring adherence to best practices, data accuracy, and regulatory and internal policy compliance.
• Manage a small portfolio of complex client accounts, acting as escalation point for client or market issues and ensuring timely renewals, contract execution, and procedural compliance.
• Drive strategic initiatives to improve workflow efficiency, client satisfaction, and operational metrics; monitor KPIs and apply data-driven insights to prioritize improvements.
• Maintain strong relationships with clients, carriers, underwriters, and internal partners; collaborate on growth and retention strategies to support sales goals.
• Monitor market trends, underwriting practices, and regulatory changes across insurance classes; translate market intelligence into actionable guidance for clients and the team.
• Foster a culture of accountability, commercial excellence, and integrity while collaborating with product leaders, sales, underwriting, legal, and technology teams to standardize processes and adopt workflow/placement tools.

What you need to have:

• Bachelor's degree in Business, Insurance, Finance, or a related field, with 57 years' experience in insurance brokerage, placement, or risk management covering Property, Casualty, and Executive Protection (FINPRO).
• At least 1 year of experience managing teams and complex client accounts, including implementing strategic initiatives.
• Broad placement knowledge across multiple lines of business and proven ability to support large-scale operational strategies that improve efficiency and client satisfaction.
• Strong attention to detail, organizational ability, problem-solving, and decision-making skills.
• Excellent communication, negotiation, and stakeholder-management capabilities.
• Analytical mindset with proficiency in data analysis, process improvement, and a consistent client-focused approach to enhance the client experience.

What makes you stand out:

• Relevant broker licenses or certifications (e.g., insurance broker license in the U.S.) are preferred.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.