Sales and Service Representative

Responsive recruiter


Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of
contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive
image for the company.

Duties and Responsibilities include the following. Other duties may be assigned.
1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a
professional manner.
2. Conducts sales calls for prospective members.
3. Processes student registrations using effective sales/customer service techniques.
4. Schedules and manages birthday/pool parties. Supervises birthday party staff.
5. Resolves customer concerns/complaints using a professional approach.
6. Assists clients with purchases of merchandise and vending.
7. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking
system.
8. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
9. Updates informational displays with accurate and timely promotions and literature.
10. Makes collection calls to resolve open account problems.
11. Prepares twice daily student lesson schedules for use by instructors and management staff.
12. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim
School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some
additional safety precautions and procedures we follow:

• Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas.
• Our pools are disinfected with chlorine to provide the safest swimming environment

• The CDC states that proper operation, maintenance and disinfection of the water with chlorine should remove or inactivate the virus

• Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further
minimizing the spread of any airborne virus.

• Industry experts note that indoor pools are far superior at minimizing virus transmission than most indoor spaces.

Education/Experience:
High school diploma or GED. Some college education is preferred. Two years previous customer service and/or
administrative office experience required. Intermediate level computer skills required using Word, Excel and other
software systems.

Certifications and licenses:
CPR, First Aid and AED certifications required.

Compensation: $15.00 - $19.00 per hour


Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion Not just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life's accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.