Credit Services Representative

Credit/Collection Maintenance Specialist

Responsible for the credit/collection maintenance of a prescribed territory of customer receivables. Required to manage the territory within prescribed goals and with a high degree of efficiency and professionalism. Responsible for the collection of invoices, chargebacks and the resolution of customer issues. Responsible for the review and approval of orders all within the bounds of D&H Credit policy and individual goals and parameters.

Maintain assigned portfolio of customer accounts within parameters of company policy related to open balance, aging, order approval and issue resolution.

Order review and approval within company policy and in a timely manner.

Collection of past due invoices within company parameters.

Resolve all non-research related issues for customers.

Determine root cause of issues to prevent recurrence and assist in customer strategies to reduce issues ongoing.

Ability to work with large volumes of data and with a high degree of accuracy and attention to detail.

Strong analytical and collection skills.

Excellent organization and problem solving skills.

High degree of expertise in several discrete software applications required.

Must be able to communicate to co-workers and customers in a professional and positive manner.

Must adhere to company policies, including attendance.

High School or Associates Degree with emphasis on business or accounting or commensurate experience required. Four year degree in business preferred.