Scheduling Specialist

BHMG Clinician Scheduling Specialist

The BHMG Clinician Scheduling Specialist is primarily responsible for facilitating patient access through the development, coordination, and maintenance of the medical provider schedules and templates for Bozeman Health Medical Group in accordance with policy and patient demand. The BHMG Clinician Scheduling Specialist works closely with an interdisciplinary team including medical providers, office managers, and the Supervisor to meet business objectives and promote a positive work environment. This position is accountable for the execution and adherence to provider policies specific to scheduling. The BHMG Clinician Scheduling Specialist will monitor provider time-off and complete provider payroll functions in keeping with provider contracts. BHMG Clinician Scheduling Specialist will effectively communicate the impact of physician supply on nursing, front office, and other support staff and assist with the determination of staffing ratios to support patient demand.

Minimum Qualifications:

• Associate Degree; equivalent combination of education and/or experience considered.
• Two (2) years of medical office experience with provider scheduling responsibility

Essential Job Functions:

• Coordinates and maintains all scheduling functions related to medical provider time-off including vacations, coverage for absences, etc.
• Completes payroll for all providers in the Medical Group accurately and timely.
• Adjusts templates in the EMR for all providers in the Medical Group to reflect approved time-off or other provider scheduling demands
• Builds and manages the provider call rotations for all providers in the Medical Group
• Maintains an accurate electronic scheduling software system including assisting with designing and testing new features and troubleshooting issues to ensure scheduling processes are working as designed
• Trains all providers in the Medical Group how to use the electronic scheduling software system accurately
• Participates in project work; assemble and prepare reports and other documents for the Medical Group
• Participates in quality improvement teams related to operational issues
• Ensures department compliance with HIPAA privacy regulations

Knowledge, Skills and Abilities:

• Demonstrates sound judgment, patience, and maintains a professional demeanor at all times
• Exercises tact, discretion, sensitivity, and maintains confidentiality
• Performs essential job functions successfully in a busy and stressful environment
• Learns current and new computer applications and office equipment utilized at Bozeman Health
• Strong interpersonal, verbal, and written communication skills
• Analyzes, organizes, and prioritizes work while meeting multiple deadlines

Schedule Requirements:

• This role requires regular and sustained attendance.
• The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
• On-call work may be required to respond promptly to organizational, patient, or employee needs.

Physical Requirements:

• Lifting (Rarely 30 pounds): Exerting force occasionally and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.
• Sit (Continuously): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.
• Stand (Occasionally): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.
• Walk (Occasionally): Walking and moving around within the work area requires good balance and coordination.
• Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.
• Twist/Bend/Stoop/Kneel (Occasionally): Twisting, bending, stooping, and kneeling require flexibility and a wide range of motion in the spine and joints.
• Reach Above Shoulder Level (Occasionally): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.
• Push/Pull (Occasionally): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.
• Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.
• Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.
• Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• Exposures (Rarely): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases due to contact with patients in areas that may have contagious illnesses.

*Frequency Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.