Customer Service Analyst
Epic Personnel Partners
Job Description
Job Description Job Purpose: Supports command center and client in completing and logging all store requests and concerns. Essential Duties and Responsibilities: · Receiving customer concerns and requests via email for East Coast/ West Coast stores. · Logging all daily requests and concerns. · Effectively communicating with warehouses and logistics team. · Ensuring concerns are responded to and handled in a timely manner. · Following up on pending items. · Communicating to client when requests or concerns are completed. · Update all charts daily. · Send the end of the day email with updated data. · Maintain a clean, neat, and organized work area at all times. · Other duties as assigned. Education and/or Experience: · 2-3 years experience preferred. · Knowledge of the company's products and services. · Knowledge of Microsoft Word and Excel.Vacancy posted 5 days ago
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