Contact Center - Customer Service Representative (Bilingual - Spanish Required)

Job Description

Job Description

Love Helping People? Join First Commerce Credit Union as a Contact Center Representative!

If you're someone who thrives on delivering exceptional service, solving problems, and making a positive impact, this is the role for you. At First Commerce Credit Union, we're not just about banking - we're about empowering generations and transforming communities.

As a Contact Center Representative (Full-Time) , you'll be the voice of First Commerce, assisting members with their financial needs and ensuring every interaction reflects our commitment to remarkable service. This role will serve a diverse membership base, including Spanish-speaking members. The ability to communication fluently in both English and Spanish is essential to providing an exceptional member experience. Your work helps build strong relationships and supports our vision to be our members' financial partner for life.

What You'll be Doing

You'll handle a variety of member service tasks, including:

• Responding to inquiries about ATM, iBranch, debit/credit cards, payroll, ACH, wires, rates, Mobile Banking, uMonitor, Bill Pay, Pop Money, and CPI premiums.
• Accurately completing routine financial transactions such as transfers, loan payments, address changes, check orders, wire transfers, and account maintenance.
• Identifying member needs and recommending credit union products and services, including opening deposit accounts.
• Professionally corresponding with members via phone, email, and fax with a sense of urgency.
• Balancing transactions daily and ensuring compliance with all policies and regulations.

What You Bring to the Table

• A high school diploma or equivalent.
• At least 1 year of experience in a call center, teller role, or related financial institution position with proven sales and service performance.
• A sincere desire to serve members primarily through phone and email communication.
• Excellent listening and communication skills, both written and verbal.
• Strong computer skills and ability to multitask in a fast-paced environment.
• Ability to handle confidential information and learn quickly.
• Patience and a positive attitude when handling irate members or stressful situations.
• Must be available for closing shifts and weekend shifts, as needed.
• Ability to fluently speak, read, and write in both English and Spanish is required.
• Demonstrated ability to assist members in Spanish across phone, chat, and/or written communication.

Why First Commerce?

We're a full-service, member-owned credit union with deep roots in the community and a bold vision for the future. Our culture is built on integrity, innovation, and service excellence, and we're proud to empower our team members to grow, lead, and thrive. At First Commerce, you're not just joining a company - you're joining a cause.

What's in It for You?

At First Commerce, we believe in taking care of our team just like we take care of our members. Here's what you can expect:

• Competitive hourly pay
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee assistance programs
• Ongoing training and career development
• Opportunities to grow within the credit union

Plus, you'll be part of a team that's supportive, energetic, and passionate about making a difference. And if you help us find our next great hire? You'll earn a $500 referral bonus!

Ready to Start Your Journey? Apply today and become part of a team that's redefining what it means to serve.

First Commerce Credit Union - Where Service Meets Purpose.