Customer Account Manager II

Job Summary Customer Account Manager II (CAM II) at Crane Aerospace & Electronics is responsible for managing the business relationship with commercial and military Original Equipment Manufacturer (OEM) customers, driving the full commercial lifecycle, and ensuring growth and customer satisfaction. The role involves developing new proposals, managing critical activities, and communicating customer needs throughout the organization. Essential Functions Successful negotiation of major business agreements, long‑term agreements (LTAs), contractual disputes, pricing, and contract changes. Initiate contract requirements flow‑down, coordinate with functional groups, and monitor contract performance to ensure compliance. Forecast sales rates and anticipated demand, coordinating with Demand Management and Forecasting groups to understand market requirements. Track and recover all customer claims, facilitating efficient communication and mediating disputes. Collaborate with OEM teams, supply chain, strategic sourcing, SIOP, and Finance to develop and execute business cases and winning strategies. Act as a customer champion and advocate, understanding and communicating current and future customer needs and expectations, and establishing strong relationships at all levels of the customer organization. Eligibility Requirement This position may require access to Controlled Data or Information. Only U.S. Persons will be considered. As a U.S. Department of Defense contractor, compliance with International Traffic in Arms Regulations (ITAR) is required. Minimum Qualifications Experience: 5+ years in new product development, entrepreneurial business management, program management, sales & marketing, or strategic partnering in an aerospace environment. Knowledge: Ability to form and maintain good relationships with customer representatives at all levels; strong negotiation skills for large‑scaled contracts and LTAs; comprehensive understanding of the product development lifecycle, global supply chain, and financial metrics. Skills: Strong interpersonal skills, supply‑chain management, analytical disciplines for business planning and strategy, conflict resolution, and proficiency in MS Excel pivot tables and advanced formulas. Education/Certification: BA or BS degree (or equivalent) in Business Management, Administration, or a related field. Preferred Qualifications MBA or other relevant advanced degree International experience Working Conditions Standard office environment. Work requires substantial visual concentration on detail. Manufacturing operations may require safety equipment such as eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps, and other required PPE. Potential exposure to loud noises, cold temperatures, confined spaces, dust, or fumes. Up to 25% travel for customer meetings, site visits, conferences, seminars, and trade shows. Standing: 10% of the time. Sitting: 90% of the time. Lifting (pounds): up to 25. Pushing (pounds): up to 25. Mental/Visual: use of computer and basic office equipment. Workspace: desk/office. Benefits Health, dental, vision, life, and disability insurance starting the first day of the month. Paid time off: 15 days accruing from the first day of employment and 12 paid holidays per year. 401(k) retirement plan with company match. Education reimbursement available after 6 months of employment. Crane Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status. #J-18808-Ljbffr