Sales Coordinator

Customer Service Representative

Re-Teck LLC, a subsidiary of the Litong Group headquartered in Hong Kong, offers global solutions to our clients in the Technology, Electronics, and Telecom (TET) sector. With expertise in reverse supply chain optimization, we create strategic partnership with our clients to expand their world-wide supply chain, evolve and excel along the rapid industry life-cycle, and achieve total value-chain optimization.

Our portfolios include: Telecom Equipment / Telecom Infrastructure / Telecom Networking Gear, Enterprise Servers and Cloud Computing, Personal Computing and Mobile Devices, and Smart Devices and Applications.

The Customer Service provides administrative support to Director of Sales, Business Development Manager(s), Regional Account Manager(s) and Marketing Manager. S/he will assist and coordinate with the Global Commercial & Service team in business development issues, prepare monthly report and perform ad hoc project as assigned by the supervisor.

• Support and maintain current customers (i.e. Follow up customers' order to arrange truck collection; report submission and payment arrangement; Handle inquiries and complaints from client in a professional manner)
• Coordinate with other departments for new business development and on-going business support (i.e. Communicate with warehouse for report/order processing status; Ensure all delivery to customers in a timely manner)
• Communicate with clients and service providers on operational issues, study areas for improvement or development
• Regular completion of activity reports, review standard operating procedures with proper documentation
• Perform other administrative duties as assigned

Qualifications and Skills:

• At least 1-2 year(s) of experience in Customer Service, preferably in electronics industry
• Proficiency in MS Word, Excel & Chinese Word Processing
• Proficient in English and Mandarin (both written and spoken)
• Good communication skill and willingness to learn

Re-Teck and Litong Group are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Reteckusa.com and Reteck.com do not accept unsolicited headhunter and agency resumes. Reteckusa.com and Reteck.com will not pay fees to any third-party agency or company that does not have a signed agreement with Re-Teck or Litong Group.

Accessibility- If you require accessibility assistance applying for open positions please contact the Recruiting Department at View email address on click.appcast.io.

Pay Transparency Policy Statement- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.