Senior Program Manager

At Provenir, we collaborate globally to inspire one another to do, learn and achieve more.

We are passionate, persistent and pioneering.
Are you?

We are passionate about innovation and enabling fintechs, financial institutions and payment providers to make smarter risk decisions, faster. At Provenir, you get the opportunity to work with financial services organizations disrupting the industry across 60+ countries.

Our employees are empowered to be curious, forward-thinking leaders. We ask them to explore the uncharted and invent the unimagined. That’s what makes Provenir unique.

The Provenir team is built on a foundation of individuals from a wide range of backgrounds, and we believe diversity makes us stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. If you require special accommodation, please let us know.

If you’d like to work at an industry-leading fintech with a global footprint that is redefining the industry, then we want you.

We take care of our people.

Life & Work

Your family matters. Our comprehensive Health and Employee Assistance Plans are available to protect you and your entire family including spouse, domestic partners and dependents.

Your future matters. We help you plan ahead with savings plans for a prosperous retirement. We offer paid sick leave, disability, life insurance/assurance and supplemental plans to prepare for the unexpected.

Apply to join the team

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Location

United States

Employment Type

Full time

Remote

Department

Professional Services

Compensation

The salary range stated reflects the expected base salary for this position and is based on role level, geographic location, skills, experience, qualifications, and internal equity. This role is also eligible for a comprehensive benefits package.

Who We Are

Provenir is the unified Decision Intelligence Platform that gives enterprises full control over end- to-end customer decisioning — to manage risk, drive growth, and transform business outcomes. By consolidating data, AI models, intelligence, agents and governance into a single decisioning environment, Provenir empowers business teams to configure and evolve strategy directly, while maintaining enterprise-grade reliability and regulatory compliance. Trusted by 120+ institutions in 60+ countries, Provenir processes over 4 billion decisions annually — turning architectural coherence into sustained risk performance and measurable value. Ready to solve meaningful challenges, work with enterprise customers, and help shape the future of AI-powered decisioning? Join us.

What You’ll Do

This is not a back-seat Program Manager role. As a Senior Program Manager , you’ll lead high-complexity, high-visibility software implementations for our largest and most strategic clients — including tier-one banks and major financial institutions . You’ll own end-to-end delivery across multiple concurrent programs, be the trusted escalation point for executive stakeholders, and formally mentor Project Managers and Consultants across our Global Applied Intelligence team.

You’ll also help shape how we deliver — scoping new project phases, sharpening our delivery methodology, and leaving every engagement (and every teammate) better than you found them.

What You’ll Own

Lead flagship engagements — run one or more senior client engagements simultaneously, including complex, multi-workstream implementations for tier-one banks and financial institutions.

Deliver, predictably — own consistent, successful delivery, ensuring scope, requirements, staffing, and budget are well defined at every stage of the project lifecycle.

Be the trusted advisor — act as the primary escalation point for executive and C-level client stakeholders, managing expectations and building durable relationships.

Orchestrate global teams — manage resources across internal teams, clients, and third-party vendors, including cross-regional and cross-functional teams.

Keep the record straight — create and maintain documentation for key decisions, action items, issues, and risks.

Shape the solution — document detailed requirements for enhancements and new features, partnering with Architects and Consultants on solution design.

Drive quality — organize and lead user acceptance testing (UAT) with the right stakeholders.

Manage risk like a pro — identify and manage project risk, including regulatory and compliance considerations specific to banking and financial services.

Communicate relentlessly — proactively report project and program status to internal and external stakeholders at every level, including senior leadership, and resolve functional and technical questions as they arise.

Grow the team — mentor and coach Project Managers and Consultants, supporting their development and performance.

Grow the business — ensure client satisfaction, and identify and progress future opportunities.

Own the commercials — lead the creation, accuracy, and lifecycle of Statements of Work (SOWs) — scoping, effort/cost estimation, change orders, and renewals — in partnership with Sales, Delivery leadership, and Legal.

Qualifications, Strengths, and Skills

Experience — 8+ years in Project Management, with a demonstrated track record delivering large-scale, complex software implementations for tier-one banks or other major financial institutions.

Education — Bachelor’s Degree in Computer Science, Business, or a related field (or equivalent experience). PMP, PRINCE2, or equivalent certification required.

Languages — Fluent English required; professional fluency in Spanish and/or Portuguese would be a nice-to-have since there will be some cross-collaboration across teams.

Proven experience managing enterprise software implementations for tier-one banks, large financial institutions, or other highly regulated enterprises

Deep knowledge of the SDLC and multiple implementation methodologies (Waterfall, Agile, Iterative)

Experience managing implementations from the vendor/consulting side strongly preferred

Excellent written and verbal communication; comfortable presenting to and influencing C-level and executive stakeholders

Strong organizational, problem-solving, and leadership skills — able to lead, motivate, and develop a team to hit their milestones

Proven experience managing technology projects and programs from initiation through production launch and ongoing support

Effective management of scope, schedule, cost, risk, quality, customer satisfaction, and senior-level client relationships

Working knowledge of regulatory, compliance, and risk considerations relevant to banking and financial services technology

Excellent knowledge of MS Office (Excel, Word, Outlook, PowerPoint), MS Project, and Visio

Ability to prioritize, decide under ambiguity, and meet tight deadlines in a fast-paced, high-stakes environment

Excellent multi-tasking skills across several large, distinct projects or programs simultaneously

Strong appreciation of a range of technologies, including databases, and their implementation in a business environment

Expert knowledge of systems analysis, business analysis, requirements gathering, and project management techniques — with a proven record of applying them to complex business problems

Demonstrated experience owning or co-authoring SOWs, change orders, and scope/estimation documentation for enterprise engagements

The salary range stated reflects the expected base salary for this position and is based on role level, geographic location, skills, experience, qualifications, and internal equity. This role is also eligible for a comprehensive benefits package

Our employees are our top priority; we offer comprehensive health and wellness plans. You will enjoy paid time off and company holidays, flexible and remote-friendly opportunities, and maternity/paternity leave.

At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, colour, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.

Compensation Range: $150K - $180K

Where we’re located

North America

Provenir Inc.
1 Upper Pond Road. Building F-4th FL
Parsippany, NJ 07054
View phone number on click.appcast.io

EMEA

Provenir (UK) Limited
76 Charlotte Street, London, UK
W1T 4QS
View phone number on click.appcast.io

New York

85 Broad St
New York, NY 10004

Toronto

176 Yonge Street
Toronto, ON M5C 2L7, Canada

Miami

Leeds

Malaysia

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