Support Specialist

We’re looking for a friendly, tech-savvy, and customer-focused Support Specialist to join our team. In this role, you’ll be the first point of contact for our customers, answering questions, resolving issues, and delivering a seamless support experience via phone, chat, and our support ticketing system. Your goal? Help our users succeed while representing our brand with empathy and professionalism. Provide fast, accurate, and helpful support via phone, chat, and support software Troubleshoot technical issues and guide customers through solutions Follow established support procedures and policies to ensure consistency Direct users to self-service tools and resources when appropriate Accurately document all customer interactions Meet individual and team performance goals 2+ years in a customer success or support role Experience using customer support platforms (e.g., Zendesk, Intercom, etc.) Strong technical troubleshooting and software navigation skills Clear and pleasant phone demeanor with active listening abilities Excellent interpersonal, written, and verbal communication skills Proficient in Google Workspace (Docs, Sheets, etc.) Able to work independently and manage multiple priorities Detail-oriented, adaptable, and calm under pressure Customer-first mindset with a proactive problem-solving approach Must pass a background check Full-time and part-time roles available (daytime, evening, and weekend shifts) Medical, dental, and vision insurance 401(k) retirement plan On-demand access to your earned pay with Immediate #J-18808-Ljbffr Immediate