Emergency Services Support Staff: On-call (Temporary)

Emergency Services Support Staff: On-Call (Temporary)

REST exists to expand pathways to freedom, safety and hope in order to end sex trafficking. REST offers programs that are centered on the strengths, needs and individual choices of each survivor we serve. We offer a continuum of care that includes outreach, a 24/7 hotline, community advocates, a drop-in center, an economic empowerment program, emergency shelter, residential program, and housing services. We are inspired by our faith as a Christian organization, are dedicated to serving people of all faith backgrounds, and do not require faith engagement. Our culture is influenced by our values of belonging, honor, trustworthiness, and tenacity.

All applicants will be considered for employment without attention to race, color, sexual orientation, national origin, veteran or disability status. This position is open to cisgender and transgender females as the primary work location is for women only. As a Christian organization, this position must work in harmony with the organization's statement of faith and support the spiritual health of the organization. REST is committed to building a diverse workforce. We strongly encourage survivors of sexual exploitation and people of color to apply.

Role Summary

The Emergency Services Support Staff: On-Call (Temporary) position is a part of the Emergency Services team, who are responsible for coverage in the REST's Emergency Receiving Center (ERC) and 24/7 hotline. The ERC is a short-term emergency shelter for adult women who have experienced sex trafficking or the sex trade. Guests can stay at the shelter in individual rooms for an initial 30 days, with the option for ongoing extensions of 30 days depending on individual self-identified needs and engagement in services. Guests of the ERC receive stabilizing support like crisis intervention, referrals for on-site medical, mental health, and substance use treatment, and support groups. REST's 24/7 hotline responds to calls from survivors, providing resources, information, and emotional support. Support Staff are often the first point of contact clients make when accessing shelter and hotline services with REST, and play a critical role in ensuring services are running smoothly. Central to this position is the ability to develop trusting relationships while maintaining policies and procedures to ensure safe and effective programming. All members of the Emergency Services team work in a cohesive manner to support the individual physical, emotional, and spiritual needs of guests.

Responsibilities

• Provide a consistent presence in the shelter and on the hotline, building relationships with guests, providing trauma-informed, strengths based information and referral and emotional support and following policies and procedures
• Engage as a collaborative team player working to ensure comprehensive care for guests
• Provide warmth, inspiration, and caring accountability to assist clients in reaching their self-identified goals
• Stay up-to-date with resources and services that meet the needs of shelter guests and hotline callers
• Provide culturally responsive care for all guests, interns and volunteers
• Responsible for daily operations of the program, including administrative tasks and facilities upkeep
• Assist in connecting clients to services that fit their strengths, needs, and culture
• Utilize prevention and de-escalation tactics to avoid violence or escalated behavior problems, following REST's escalation protocol
• Participate in all necessary Emergency Services and REST staff meetings and trainings
• Maintain case notes and files in an orderly, up-to-date manner
• Responsible for facility oversight and security during shifts
• Be mindful to help build a culture of cooperation and positive support
• Sort, report, and distribute gift in kind donations
• Other duties as assigned

Qualifications

The successful candidate must believe in the core values of REST and be driven by the mission. For this temporary role, qualifications are simplified as follows:

• Must have an internal REST employee referral to be considered
• Background check required and must be successfully cleared prior to start
• Must have some type of experience working with people (professional or lived), preferably involving crisis situations
• Ability to remain calm and responsive in high-stress or unpredictable environments
• Basic communication, teamwork, and interpersonal skills
• Ability to follow direction and maintain professionalism
• Ability to work in alignment with REST's statement of faith and support team culture

Schedule

This position works in a 24/7 shelter and some holiday hours are required. Staff are able to work additional shifts when other staff are on vacation, sick, or there are time gaps to fill.

Temporary Employment Status

This position is available for immediate hire and is classified as temporary, with an anticipated end date of July 10th, 2026. Employment in this role is intended to address short-term operational needs and is expected to conclude on or near the specified end date.

Temporary employees are not guaranteed a minimum number of hours or ongoing employment. Work schedules will be assigned based on operational demand.

Employment with REST is at-will, meaning that either the employee or REST may end the employment relationship at any time, with or without cause or advance notice, in accordance with Washington State law.

Location

REST's office is located in South Seattle.

Compensation

On-Call Support staff earn $26.50 with a $1 differential for overnight shifts if needed (10 pm-6 am). A range indicates the intention to accommodate those with varying years of relevant experienced, as determined by the salary scale. All positions are paid above the 50th percentile according to the most recent King County Wage and Benefit Survey for nonprofits.

Benefits

Part-Time benefits (working less than 32 hours/ week): include accrued safe and sick time based on the hours worked, one paid mental health hour each week, and a 403b retirement plan.

Job Conditions

This position encounters a variety of daily work situations, including complex situations that require immediate attention and decision making. There may be both routine and complex interpersonal interactions to navigate with care and thoughtfulness. Processes may change based on changing needs of the organization, new technology, or new ideas for efficiency. Position operates as part of a team and engages in on-site work that may require time spent sitting, standing, walking up and down stairs, driving, transporting items. Position works under occasional time constraints to meet objectives, and performs computer work, including using a keyboard, looking at a screen, using the internet, email, phone, and video conferencing.